Don Pratt

Don Pratt

Community Service

  • Food Bank Services—provided distribution, pick up and delivery of food items to needy families.
  • OPENExperience Unlimited Organization (Simi Valley, EDD)

Technical Disciplines

  • Desktop OS & Applications—Microsoft XP Professional; Microsoft Office 2003 [Word, Excel, PowerPoint, Visio, Access & Outlook];
  • Desktop HardwareDell, HP/COMPAQ, Gateway
  • Server HardwareDell, HP, COMPAQ, Sun, IBM (iSeries and pSeries)
  • Server Operating SystemsSun Unix, Windows (Active Directory), AIX
  • Server ConsolidationVMWARE
  • Network StorageNetApp
  • Disaster RecoveryCA BrightStor Arcserve
  • Infrastructure/VoiceCISCO, Avaya, CABLETRON
  • Help Desk/DesktopHEAT Systems, Norton Ghost, Pointsec, LANDESK
  • EmailMicrosoft Exchange, Lotus Notes
  • Web ServersApache, IIS
  • Application ServersTomcat, Websphere
  • Relational DatabasesOracle, Microsoft SQL
  • IT ManagementITIL, SOX
  • Project ManagementHP PPM, MS Project Manager
  • Systems Management and MonitoringCCSS (iSeries), BMC Patrol (Sun – Wintel)
  • Content Delivery and WorkflowFile Net


Progressive IT management experience in directing and managing Corporate IT Technical Service and Data Center Technical and Operations Teams. Outstanding leadership, collaboration, communication, and team building skills coupled with a demonstrated drive that consistently exceeds goals. Exceptional ability to define, fulfill and achieve project deliverables, manage risks and resolve complex technical infrastructure issues.  


Seeking Corporate IT Management positions of IT Data Center Technical and Operations Services, IT Technical Services Teams or IT Project Management.

Professional Recognition

  • Outstanding Service—Received four separate awards for exceptional Customer Service
  • Project Team—Received two separate awards for outstanding IT Project Team Leadership 

Management Experience

  • Datacenter Operations
  • Help Desk
  • SQL/Oracle Database Administration
  • Windows & Unix Servers
  • WAN/LAN Infrastructure
  • Desktop Support
  • iSeries Technical & Operations
  • IT Projects

Work History

Work History
2008 - Present

Principal Owner

IT Technical and Consultant Services

  • Managed IT Technical support services (Desktop and Network Support) for small Healthcare provider and independent privately owned Construction Company.
1999 - 2008

Manager, Data Center Operations and Technical Services Support

Blue Shield of California

  • Eliminated systems down time, by rebuilding Data Center with new iSeries, servers, backup systems, server monitoring, network storage, and cable management
  • Implemented pro-active and integrated Data Center operations management and service response model, which consistently exceeded all SLA’s.
  • Rebuilt, renegotiated and managed critical Vendor relationships and maintenance contracts which reduced annual Operating Expenses by 25%
  • Implemented life-cycle management, planning and budgeting procedures that resulted in project approval, to retire legacy systems, infrastructure and desktop technologies
  • Successfully planned, managed and implemented multiple large scale migration projects of legacy systems, infrastructure, and desktop technologies
1997 - 1999

Manager, Corporate Desktop and LAN/WAN Network Support

ALLTEL Information Services

  • Implemented tactical Corporate support relationships, that increased staff productivity, customer service satisfaction, that significantly reduced customer “out of service” time.
1996 - 1997

Senior Project Manager, Corporate Network Systems

WellPoint Health Networks

  • Managed the planning, coordination and implementation of multiple Corporate Infrastructure Projects.
  • Managed, designed and Implemented CEO and Executive Management Local Area Network project
  • Designed and implemented the PC Desktop configuration for Corporate Budget System project
1992 - 1996

Manager, Corporate Technical and LAN Network Services

WellPoint Health Networks

  • Managed planned, and implemented of the Corporate Local Area Network project.
  • Managed, planned and implemented Corporate Wide Area Network with a cost savings of $200,000