• 605 Serengeti Gardens, Cape Town,8001 WC

Donovan Smit

Summary

It

Work History

Work History

Online English Tutor  

Oct 2014 - May 2015
Tutor ABC Taipei
  • Able to lead the group in an informal but structured way
  • Able to work both independently and collaboratively
  • Able to motivate students and encourage participation
  • Able to deliver effective education/training
  • Able to manage administrative tasks effectively
  • Prepare/adapt appropriate teaching materials
  • Identify/asses the needs of learners and if necessary adapt course content and delivery style to meet these needs
  • Offer advice on further learning and progression opportunities to learners as required

Sales Consultant(Retention's)

Feb 2014 - Jul 2014
Old Mutual Activate/Quest
Contract-Sales Consultant Outbound sales environment, Upsell existing clientbase on Life Cover, Disability cover, Retirement Annuities and Investments and Iwyze Short Term Insurance. Calling on behalf of Financial Advisors, Intermediateries. Meets and exceeds sales, productivity and customer satisfaction targets, as well as any other performance target. Adhere to compliance standards and requirements. Refer customers for annual financial review as to increase sales.

Sales Agent(UK)

Feb 2013 - Nov 2013
Merchants SA (T Mobile/ Everything Everywhere)
SA-EE UK Sales Agent In an inbound sales environment, establishes customer needs, handles objections and closes sales Offers customers a solution that best suits their needs, requirements and historical usage of the client products and services Meets and exceeds sales, productivity and customer satisfaction targets, as well as any other performance target. Maintains and proactively improves sales skills Makes referrals where applicable Meeting all the relevant KPI's to improve sales which included: mobile upgrades, broadband(home and mobile), clone phone(insurance), additional services(new lines added per customer, based on indv credit), migrating customers from 3G to 4G.

Sales Executive

Feb 2007 - Dec 2012
Events Management Company
Company Marcus Evans SA Position Sales Executive Responsibilities: Reporting directly to the Sales Manager, this role is key to identifying target audiences and sourcing new business from potential clients. The Sales Executive will be responsible for developing and managing excellent relationships with client. A key aspect of this role will be to secure business through sound negotiations and understanding of the customers' need and busy requirements. To gain new business sales Marcus Evans through on-going communication. To maintain and develop relationships with existing customers via meetings, telephone calls and emails. Gathering and analysing market and customer information. Sales Consultants are required to develop and maintain their own‘ prospect customer' database. To meet and exceed sales targets as defined by Management. To gain a clear understanding of customers businesses and requirements.

Training Consultant

Jan 2006 - Nov 2006
Intec School of Insurance

Company Position Training Consultant Responsibilities: Expanding sales of learning solutions to existing and new clients and to establish and maintain these learning solution sales in a corporate environment. Course administration, all course registration preparations, assisting with training venue requirements, Recruitment and registration of learners and sourcing of new marketing and training opportunities. Constant communication with all the relevant stakeholders, which included but was not limited to Training Managers, Skills Development Managers, Skills Development Officers, Human Resource Managers, Finance Managers, SAQA, FAIS, INSETA and the Financial Service Board etc. The initial telephonic inquiry followed a process of individual assessments of all relevant qualifications study and compare students qualifications to the standards set by INSETA and SAQA This position demanded an updated and thorough knowledge of the various institutions, INTEC products and services. Sound knowledge of the different provinces within South Africa as this would be beneficial to confirm the availability of our courses and resources. A very good knowledge and understanding of the OBE system, UHMAHLUSI the SETA

Telesales

Mar 2003 - Nov 2003
Media
2 years) Nov'2003-November 2005 Company SA Position Telesales: Dutch Responsibilities: Run telemarketing campaigns on BUSINESS Development in Netherlands, Belgium, Luxemburg This comprised of the following types of operations/campaigns: Database qualification Database build up Mapping of accounts Event Boosting Lead Generation, Sales Managers, Recruitment and Selection In partnership with recruit teams of Dutch, Danish, German, French, Spanish, Portuguese and English speaking consultants. Oversee the promotion of company products all assigned and existing prospective accounts To manage and drive these international telesales teams on a daily basis. To ensure all our clients products and brands are aggressively marketed to all targeted and potential partners To ensure that telesales consultants and team leaders adhere to SLA's To constantly focus on improving the moral of staff, efficiency of processes, strong strategic awareness and some knowledge of budgets To ensure all targets are achieved on a daily, weekly and monthly basis during the course of the campaigns to recognise weak areas, and areas in need of training and development. Human resource management experience, performance and talent management for direct and indirect report. Ensure customer satisfaction Makes recommendations to sales managers regarding campaign progression Implementing changes made by clients during campaigns. Collating and editing of all the final reports and forward these reports to all stakeholders(Clients, Chief Executive Officer, Chief operations officer, Chief financial officer and sales Managers

Education

Education

School People Institute

Diploma

2006
Varsity College