To obtain an exciting position in which it utilizes my interpersonal, multi tasking and creative skills and offers me a chance for professional growth and advancement.
Jul 2001 - Jul 2007
Installed contracts (Provider and Benefit limitations) into claims payment systems using HCPCS, ICD9, and CPT Codes. Audited contract installations and performed claims testing on the following Insurance Products PPO, PP1, Managed Ind., Medicare and all HMO Products. Assisted with the development of IBAAG, (Intranet Benefits at a glance) Performed contract research Developed quotes, bids and proposals (RFI and RFP submission and response) Maintained department policy and procedure updates, scheduled and performed training Provided support to new trainees through mentoring, observation, and feedback Assisted with the design of instructional workbook materials used in training including hands-on experiences, worksheets, course objectives, and course agendas Created documentation for new versions of products for Fully Insured State Mandated and ASO. Scheduled work group calls to customers. Provide supports to internal/ external customers, and team members Maintained relationships with current customers and initiated new relationships with potential business partners
Aug 1995 - Jun 2001
As a CSR I was responsible for answering inbound calls and directing them to the correct departments.
As a team lead I was responsible for 12 agents with whom I coached and counseled on installation of AOL. As a Account Manager I was responsible for 6 supervisors and 180 agents, on projects such as Wingspan Internet Banking, Sony, GTE and Qwest making sure we maintained our quote on outbound calls and inbound calls.
I was in charge of doing the daily reports in excel and making sure that all the reports were accurately communicated to the director and Customers Daily.