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Work experience

Sep 2017Present

Delivery Team Lead

Telia Lietuva

My role is to lead IT Delivery team, which provides software configuration/development and support services. Team consists of internal employees + vendor resources (FTC).

I have applied Agile methodology based "Way of Working" within the team.

My Duties and Responsibilities:

  • Ensure that team meets delivery goals (projects are finished on time and meet stakeholders expectations)
  • Demand management within area of team's responsibility
  • Challenge business requirements and convert them to technical opportunities
  • Periodically hold and support "Sprint Planning", "Grooming", "Sprint Review" meetings
  • Setting up the priorities to the team
  • Resource planning and estimation
  • Vendor management


Another role - Technical Owner of several IT systems (workflow systems)

My Duties and Responsibilities:

  • Systems TCO (ownership of budget use)
  • Manage SLA/OLA
  • Ensure systems architecture compliance
  • Technical roadmap creation and implementation
  • Ensure systems are compliant with legal and audit requirements
  • Manage systems documentation and ensure its proper quality
Jan 2016Sep 2017

IT Systems QA Manager

Telia Lietuva

My role was to ensure IT Systems division processes are  effective,  efficient and compliant with regulatory, legal and audit requirements

My Duties and Responsibilities:

  • Align IT System division processes with Demand, Project, Problem, Change, Incident, Release, Time Management processes
  • Ensure IT System division provides quality services to other Departments
  • Follow-up periodical activities of IT System division
  • Implement and maintain quality practices including methodologies, measurements and reporting
  • Assist other Departments with their needs (single "window" for other Departments)

Other experience

  • Atlassian products: JIRA Software (implementation from the scratch, "way of working" from project portfolio to delivery) and Service Desk
  • Vendor Management (agreements, KPI's, Service Review)
  • Demand Management (Jira development)
Jun 2014Jan 2016

Head of Quality Engineers team and Support Manager

TEO LT, AB

About the company: "Teo“ provides integrated telecommunication, IT and TV services to residents and businesses of Lithuania. The leading telecommunications company in Lithuania is constantly bringing the most advanced technologies to the market and aims to ensure easy and simple use of its services

My role:

a) Team management (Quality Engineers/Testers and Quality Analysts)
b) Support manager for processes/procedures, regulations/controls applied to Information System division

Team of quality engineers/testers were responsible to provide software testing service for our most critical systems including test automation service - deployment, integration and regression tests (where it is worth and possible to apply). My responsibility was to ensure that team members are following the processes and are able to reach the goals. So I had to manage team capacity, set the priorities, provide all necessary tools, remove impediments, and other managerial activity.

As a Support Manager I had the following duties and responsibilities:

  • Review, update, optimize or create new processes/procedures which were applied or related to Information System division;
  • Provide full support when processes/procedures are cross-department subject;
  • Align 2nd and 3rd level support process;
  • Follow-up on KPI's;
  • Participate on Service Review meetings with 3rd party companies and make sure SLA is met;
  • Point of contact for audit or other departments which need some information, services from IS department, or some regulations need to be applied to IS deparment;
  • Owner of some SOX/ITGC controls;

Other experience I want to mention here:

 - Participated by giving some input into Agreement renewals with 3rd party companies;

- I was designated as  CSM for Microsoft Premier Support services until June, 2015

Apr 2013Apr 2014

Team Manager & Support Analyst

MarkMonitor AntiPiracy, Part of Thomson Reuters

About the company: MarkMonitor AntiPiracy protects an enterprise's revenues by pinpointing, monitoring and enforcing on the illegal distribution and promotion of pirated digital content across the widest-array of Internet channels.

My role was to lead Support Engineering Team and to manage the day-to-day support flow. 

Team was responsible for providing quality Tool, Database and Application support with a high degree of service operations satisfaction; provide responsive and reliable technical solutions and information to stakeholders.

Team had the following type of tasks:

 - SQL queries (Data Extraction)

 - Operational Development ( .NET, C#, ASP.NET, HTML, CSS, JavaScript, jQuery)

 - Access Management (MS Active Directory)

Team was using the following tools:

 - Visual Studio 2010/2012 (including ReSharper, NCrunch) - MS SQL Server Management studio - TFS - FogBugz

    My Duties and Responsibilities:

    • Direct Manager of Support Engineering Team;
    • Ownership and maintenance of support and maintenance flow;
    • Analysis and improvements of the support and maintenance process;
    • Ensuring internal users, stakeholders and engineers solving the issues or inquiries understand tickets to the level needed;
    • Ensuring good quality of tickets by educating users, gathering missed information and supervising feedback from engineers;
    • Owner of Incident Management process;
    • Ensuring that all teams follow the Incident Management process for every incident;
    • Ensuring visibility and priorities of Support Engineering Team's backlog for stakeholders;
    • Ensuring the value of the work the Support Engineering Team performs;
    • Finding and dealing on places where Support Engineering Team could offer support service (increasing number of systems team is able to support);
    • Managing Support Engineering Team's workload;
    • Delegating tasks to the Support Engineering Team;
    • Team development and motivation;
    • One-on-One conversations with team members (couching);
    • Yearly performance review, setting goals;
    • Organizing "Career Ladder" for internal employees, so they could be ready (have adequate level of knowledge) to join the Support Engineering Team when needed.
    Feb 2010Apr 2013

    Team Lead

    Modnique

    About the company: Modnique.com is a fashion retail website for all members of your family. Modnique offers access to brand name sale events of hand-picked designer merchandise.

    My team (2-12 employees) was responsible in sale event preparation process: gathering data, processing, analysis, preparing video presentation and marketing e-mail

    I was the first person who started working for Modnique project in Lithuania and was the one who built the team from the scratch and created work processes.

    Team used these Tools:

     - Microsoft Office (Excel, Word, Outlook)

     - Microsoft Dynamix AX

     - Mailchimp

     - Google Analytics

     - Adobe Photoshop

     - Adobe Premier

    My Duties and Responsibilities:

    • Responsibility of team work;
    • Managing work tasks in time frame;
    • Improving work processes;
    • Regular meetings with Software Development and QA teams regarding technical issues we had, new tools/features we need to increase work efficiency;
    • Planning and organizing team meetings;
    • Team's work coordination with other teams;
    • Regular conversations with employees, consulting/mentoring them in any inquiry they have in their daily work.
    Apr 2007Feb 2010

    Team Lead

    eConsul

    I had to manage site moderator team (5-8 employees), to structure and manage processes, tasks delegated to the team.

    Jan 2007Apr 2007

    Site Moderator

    eConsul

    About the company: solutions for e-business (Site Moderation/Maintenance/Monitoring, Data Analysis, Marketing, e-store Management, Customer Service, Software Development)

    I was responsible to do monitoring on popular auction site, maintain it and to manage site users

    Jul 2005Jan 2007

    Consultant

    Lintel

    About the company: Call/Contact center.

    My mission was to consult customers via the phone in computer/internet/television/phone issues or any other inquiries they have

    Education

    Sep 2002Jun 2006

    Bachelor of Informatics Engineering

    Kaunas University of Technology

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