Sr. Director, Product
LINDEN LAB, San Francisco, CA
Linden Lab is the creator and publisher of Second Life, the largest 3D virtual world created entirely by its users.
Managed $50M Second Life virtual world product, leading team of 30, including producers / product managers, (virtual) land operations, first party content development, and customer support.
- Transformed a disorganized, distributed, and dispirited group into a close-knit and highly functional team; ranked #1 in the company for employee retention.
- Refocused Second Life, earning frequent praise from stakeholders for quality of product.
- Reversed long-term downward trend in MAUs, delivering consistent gains during final months of tenure, by utilizing A/B testing to improve conversions and optimizing the purchasing flow.
- Overhauled development and product processes to improve scheduling accuracy; eliminated “mystery projects,” ensuring all employees were working on agreed initiatives.