Download PDF

Summary

Translation expert, problem solver and communicator. 9+ years of experience in the translation, localization and media/telecommunications industries, in addition to over 5  years’ experience working full time as one of Lionbridge’s dedicated key accounts employees (Ford Motor Company).

Strategic, client facing, results-driven, and innovative operations leader and revenue owner. Accountable for customer relationships, end to end program delivery, account profitability and driving revenue growth.

In my professional career I rely on strongly forged relationships, find ways to improve existing processes, helping companies better communicate both internally and with their clients and realize our shared goals.

Work experience

Lionbridge Technologies, Inc
AUG 2016Present

Account Manager - Client Site (Detroit)

  • Engaging with customers as leader, understanding customer business issues
  • Leading global teams to execute on defined solutions across all service offerings
  • Accountable for increasing organic program revenue, managing margin and KPIs.
  • Working with operations leadership to ensure customer satisfaction and implement continual process improvement, and automation across all lines of service delivery  
  • Maintaining SF  pipeline and bookings data.
  • Creating a healthy pipeline of new opportunities within the existing account to ensure revenue targets are attained or exceeded.
  • Serving as the key client interface as new programs enter the sales cycle. Providing thought leadership as solutions are being crafted, and driving transition and on-boarding of new customer groups as appropriate.
  • Primary communication link and escalation path across the customer program.   Responsible for resolving all customer escalations in a timely manner.
  • Managing global workflow including financial process, technical solutions and headcount planning
  • Providing guidance and performance coaching to global operations team.
  • Driving consistently excellent Customer experience and service
  • Responsible for preparing and delivering customer Quarterly Business Reviews, addressing new insights and suggested innovations.
  • Involved in the annual revenue and expense budgeting for the account.
Lionbridge POLAND
Feb 2015AUG 2016

Account Manager - Ford

  • Leveraged Lionbridge knowledge about translation processes across Ford teams
  • Provided consultation services by identifying and developing strategic solutions
  • Shared cross-functional knowledge among automotive teams
  • Initiated globalization activities (glossaries/Style Guides creation and maintenance)
  • Prepared market reports and globalization research for Ford
  • Created competitive analyses of automotive industry globalization efforts
  • Consulted with Ford business owners and developed business relationships
  • Assisted in moving legacy translation engines to current CMS
  • Real time translation support and problem solving
  • Prepared quotes and business proposals
  • Worked closely with local operations teams to ensure final delivery of the highest quality within time frame and budget  
  • Mastered up-to-date knowledge of the business, competition, and latest industry trends
  • Solicited services, negotiated and finalized contracts
  • Discussed planned investment and purchase orders
  • Generated new business opportunities in order to maintain a solid client pipeline
  • Budget management issues assistance.
Lionbridge POLAND
Dec 2013Feb 2015

Project Manager - Ford

  • Project arrangement, planning and launching
  • Direct cooperation with Ford business owners, negotiations
  • Individual team set up for individual projects
  • Preparation of localization data (guidelines for employees and vendors participating in the localization process)
  • Schedule set up, risk management
  • Prepared budgeting for individual projects and ongoing budget control
  • Kept the GM at the prescribed level
  • Responsible for invoicing, issuing of purchase orders, revenue certification
  • Resource management, resource allocation
  • Reported on individual projects
Lionbridge POLAND
Apr 2013Dec 2013

Project Coordinator

  • Resource allocation
  • Planned and monitored projects to meet deadline, quality and budget requirements
  • File Management: file tracking, integrity checks, hand-offs, hand-backs
  • Collaborated with internal teams to initiate and implement procedural changes and customized workflows.
ADE International EXCAL
Mar 2011Mar 2013

Foreign Trade Specialist

  • Advised Spanish companies about import-export activities in Central and Eastern Europe
  • Registered purchases and sales activities in a CRM environment
  • Negotiated with customers, suppliers and public authorities (Customs, Public Offices)
  • Expanded commercial network in Eastern Europe
  • Prepared market reports providing information about import-export to customers.
Freelance
May 2009Mar 2013

Translator and Interpreter

  • Film translator (English, Spanish and French)
  • Legal translations (Spanish).
Cinema Art Foundation
May 2008Feb 2011

Festival Producer

I was part of a team creating and managing cultural events in support of independent cinema. From fundraising, securing sponsorship to creative conception to media coordination and interviewing celebrities, I learned to be well organized and quick on my feet. I was fortunate to work with amazing mentors and manage several major film festivals.

Education

University of Warsaw
Sep 2008Jul 2009

Postgraduate Diploma in Legal Translation and Interpreting

Interdisciplinary Postgraduate Studies in Translation and Interpreting

University of Warsaw
Sep 2002Jul 2007

Master of Arts

5-year MA program in English, Spanish and French Cultural Studies

Skills

Languages

English  - Full professional proficiency

Spanish - Full professional proficiency

French  - Professional working proficiency

Italian  - Elementary proficiency

Polish  - Native proficiency