A high-tech veteran with many years of large-scale, globally dispersed project management in R&D and implementation. With a B.A in Psychology and M.Sc. in Organizational Behavior, I have always combined my technological and business professional skills with my curiosity and passion for understanding of human dynamics in the work environments.
Currently, Consulting for Call Center training, design, planning, development and delivery for large European Mobile Operator. In general, Independent consultant, "soft skills" workshops, change management and org. systems analysis and improvement. main directions: 1. Org. systems analysis 2. Training design and management 3. Human dynamics based crisis intervention