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Summary

Information Technology (IT) management and administration expert; strong operations and government programs credential in management, administration, compliance, deliverables, and audits. Technical and proposal writer; I am a team builder, facilitator generating strong customer relations.

Work experience

Apr 2009Present

Technical Proposal Writer

Technical Consultant

I provide technical writing for proposals requiring IT and Communications solutions and documentation of System/Network Infrastructure. Information Technology (IT) management and administration expert; strong operations and government programs credential in management, administration, compliance, deliverables, and audits; technical and proposal writer; team builder, facilitator generating strong customer relations.

In addition, I am also A Sr Systems Administrator - specialty in Exchange and a Document Control Manager/Hummingbird Administrator

Sep 2006Apr 2009

Manager, Technical Services and Support

EOD Technology Inc
Manager, Service and Support: managed supervisors and team leads that provided operational, server, network and telecoms integration support to CONUS & OCONUS sites; provided MIS ISO-9001 documentation support and helpdesk administration. MIS Proposal Specialist: provided technical writing for proposals requiring IT and Communications solutions and documentation of System/Network Infrastructure. Systems Administrator: Senior Server/e-mail Administrator, Hummingbird DM Administrator
May 2006Sep 2006

Consultant - Technical Writer

Supported client Systems Engineering teams; developed system administration level documentation of System/Network Infrastructure and Integrated System/Applications Support for USDoD contract deliverables.

Oct 2005May 2006

Consultant, Tech Writer, Sr Sys Admin

Provided technical support for servers housing integrated Electronic Medical Record and Patient Management software to over 400 physician client sites; scheduled and performed application software upgrades (SQL scripts); provided remote Site Server management, performance and back-up monitoring (Veritas Backup Exec; Arcserv); worked closely with client IT support to troubleshoot and resolve networking and hardware issues; introduced Customer Service HelpDesk; established target goals and customized reports; wrote technical procedures, instructions, user training and support documentation.
Feb 2005Sep 2005

Tech Writer - Sr Helpdesk Administrator

SAIC
Provided documentation of and developed Standard Operating Procedures for Tier II support to 700+ Regal Cinema sites and to their field technicians supporting servers, workstations, point of sale pc’s, and ATMs. Provided remote site Server Management and Performance monitoring; provided real time technical assistance to field technicians performing upgrades and migrations to Windows 2003 server (Active Directory) environment, and user administration/network security support to safeguard Regal network integrity.
Mar 1998Jul 2004

Systems Engineer

Bechtel
Provided e-mail administration in MS Exchange 5.5, and User Administration in Active Directory; assisted in Win2000 to Win2003, mixed to native mode migration; data management, and network access management; site set-up procurement and scheduling support; remote site server management and performance monitoring; help desk administration; Tier II HW/SW SVR/ desktop for 150+ remote sites, 300+ servers. Wrote technical documentation and user instructions.

Education

Oct 1973Jul 1985

U.S. Army

Military Education (US Army diplomas)

USDA Quality Inspection1974

Medic1978

Arabic (Syrian dialect)1979-1980

Intelligence Analysis/Reporting1980

Military Equipment/Area Studies1980

Russian1981-1982

19761978

San Francisco State University

Skills

See Below
Active Directory                        Email: Microsoft Exchange 2007 Barracuda Spam Filter Desktop Operating Systems: Vista, Windows XP Server Operating Systems: Windows 2003, Windows 2000; Windows NT Office: MSOffice 2007 Professional et al. Scheduling/Program Management: MS Project - AGILE Document Management: Hummingbird DM 5.2 (Administrator) Helpdesk Ticketing Systems: Vantage, Remedy, Track-IT   Microsoft Certified Professional: MS Exchange 5.5, NT 4.0 Network, NT 4.0 Server; NT 4.0 Workstation; Network Essentials   Certified Webmaster/Intranet Webmaster: HTML, Javascript, UNIX, PC Hardware; Networking Essentials, Windows Systems Administration, TCP/IP, Internet Information Server   Currently studying for Windows 2008 Server MCITP and ITIL v3 certifications.

Top Secret - Full Scope/Lifecycle Polygraph

DoD