Dawn Evans

Dawn Evans

Summary

Information Technology (IT) management and administration expert; strong operations and government programs credential in management, administration, compliance, deliverables, and audits. Technical and proposal writer; I am a team builder, facilitator generating strong customer relations.

Work History

Work History
Apr 2009 - Present

Technical Proposal Writer

Technical Consultant

I provide technical writing for proposals requiring IT and Communications solutions and documentation of System/Network Infrastructure. Information Technology (IT) management and administration expert; strong operations and government programs credential in management, administration, compliance, deliverables, and audits; technical and proposal writer; team builder, facilitator generating strong customer relations.

In addition, I am also A Sr Systems Administrator - specialty in Exchange and a Document Control Manager/Hummingbird Administrator

Sep 2006 - Apr 2009

Manager, Technical Services and Support

EOD Technology Inc
Manager, Service and Support: managed supervisors and team leads that provided operational, server, network and telecoms integration support to CONUS & OCONUS sites; provided MIS ISO-9001 documentation support and helpdesk administration. MIS Proposal Specialist: provided technical writing for proposals requiring IT and Communications solutions and documentation of System/Network Infrastructure. Systems Administrator: Senior Server/e-mail Administrator, Hummingbird DM Administrator
May 2006 - Sep 2006

Consultant - Technical Writer

Supported client Systems Engineering teams; developed system administration level documentation of System/Network Infrastructure and Integrated System/Applications Support for USDoD contract deliverables.

Oct 2005 - May 2006

Consultant, Tech Writer, Sr Sys Admin

Provided technical support for servers housing integrated Electronic Medical Record and Patient Management software to over 400 physician client sites; scheduled and performed application software upgrades (SQL scripts); provided remote Site Server management, performance and back-up monitoring (Veritas Backup Exec; Arcserv); worked closely with client IT support to troubleshoot and resolve networking and hardware issues; introduced Customer Service HelpDesk; established target goals and customized reports; wrote technical procedures, instructions, user training and support documentation.
Feb 2005 - Sep 2005

Tech Writer - Sr Helpdesk Administrator

SAIC
Provided documentation of and developed Standard Operating Procedures for Tier II support to 700+ Regal Cinema sites and to their field technicians supporting servers, workstations, point of sale pc’s, and ATMs. Provided remote site Server Management and Performance monitoring; provided real time technical assistance to field technicians performing upgrades and migrations to Windows 2003 server (Active Directory) environment, and user administration/network security support to safeguard Regal network integrity.
Mar 1998 - Jul 2004

Systems Engineer

Bechtel
Provided e-mail administration in MS Exchange 5.5, and User Administration in Active Directory; assisted in Win2000 to Win2003, mixed to native mode migration; data management, and network access management; site set-up procurement and scheduling support; remote site server management and performance monitoring; help desk administration; Tier II HW/SW SVR/ desktop for 150+ remote sites, 300+ servers. Wrote technical documentation and user instructions.

Education

Education
Oct 1973 - Jul 1985

U.S. Army

Military Education (US Army diplomas)

USDA Quality Inspection1974

Medic1978

Arabic (Syrian dialect)1979-1980

Intelligence Analysis/Reporting1980

Military Equipment/Area Studies1980

Russian1981-1982

1976 - 1978

San Francisco State University

Skills

Skills

See Below

Active Directory                        Email: Microsoft Exchange 2007 Barracuda Spam Filter Desktop Operating Systems: Vista, Windows XP Server Operating Systems: Windows 2003, Windows 2000; Windows NT Office: MSOffice 2007 Professional et al. Scheduling/Program Management: MS Project - AGILE Document Management: Hummingbird DM 5.2 (Administrator) Helpdesk Ticketing Systems: Vantage, Remedy, Track-IT   Microsoft Certified Professional: MS Exchange 5.5, NT 4.0 Network, NT 4.0 Server; NT 4.0 Workstation; Network Essentials   Certified Webmaster/Intranet Webmaster: HTML, Javascript, UNIX, PC Hardware; Networking Essentials, Windows Systems Administration, TCP/IP, Internet Information Server   Currently studying for Windows 2008 Server MCITP and ITIL v3 certifications.

Top Secret - Full Scope/Lifecycle Polygraph

DoD