TANGRAM HOTEL ERBIL
Developing new mid-market business hotel brand in the Middle East and establishing relevant policies, standard operating procedures and management structure.
Managing all operations facets of the 118-room business hotel including revenue management, recruiting, training, and customer service and achieving financial targets together with continuing and developing Owner /Operator relationships reporting to Owning committee and Tangram International SA.
Leading the strategic direction of the property and driving change and improvements in performance while implementing corporate strategies in line with business objectives.
Direct and support all departments to achieve operational and financial targets by establishing positive culture, coaching and implementation of SOPs.
Set clear vision and align objectives of all staff and stakeholders towards delivering consistently superior standard, prompt services and sustained quality.
Forecasting revenues and costs and delivering highly accurate budget. Managing P&L, cash flow and bottom line while driving proven top line growth year on year with healthy flow-through.
Proven track record of raising KPIs of the property in terms of financial and service delivery targets.
Regularly screening the market and developing new service concepts for key business and image driver segments to increase market share and maximize revenue.
Hands on management of food and beverage, banqueting and conferencing, sales and marketing, human resources and training, maintenance and energy efficiency.
Establish crisis and risk management manuals and train all department heads accordingly.
Support property acquisitions by conducting due diligence, take over plans and business plans including operating strategy, market penetration, target markets identification, budget, recruitment and talent profiling, HR management and Public Relations plans.