Director of Operations - Pinkerton Compliance Services
Pinkerton Consulting & Investigation
Oversaw and executed advertising and trademark compliance programs on behalf of multiple major consumer electronics manufacturers, necessitating thorough and complete understanding of customer programs and requirements, and acute attention to detail. Required the balancing of multiple priorities and strict adherance to weekly deadlines. Interfaced with customer's internal departments in order to implement all facets of each Program.
- Awarded new contracts with existing customers, translating into a 250% increase in revenues year over year, while effectively managing costs and maintaining a minimum 20-25% margin.
- Through flexibility and inovation, created processes required for efficient Program management, adhering to customer's complex and evolving policies
- Recruited and managed staff required to successfully implement Programs, providing results that exceeded customers' expectations.