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Skilled operations and contracts manager with proven abilities in managing projects, improving efficiency of operations, team building and contracts administration.   Exceptional interpersonal and communication skills.  Highly organized and detail-oriented; results focused, entrepreneurial and practical.  Outstanding reputation for maintaining excellent client relationships, and providing superior service. 

Core competencies include:

  • Project Planning & Development
  • Streamlining Operations & Process Improvement
  • Major Client Management & Customer Relations
  • Contract Drafting & Negotiation


  • Adept at identifying areas of strength and weakness and implementing company policies, standards and systems in order to optimize productivity and bottom line
  • Proven ability to evaluate business, client and legal requirements, and apply sound business solutions accordingly
  • Relied upon for administration of business-critical programs, requiring superior organization skills and strict attention to detail
  • Outstanding written and verbal skills
  • Ability to balance multiple priorities simultaneously
  • Experienced contracts drafter & negotiator
  • Proficient in Microsoft Office applications, SAP, CMS, mainframe, contracts management and workflow

Work experience

Jul 2009Jul 2011

Director of Operations - Pinkerton Compliance Services

Pinkerton Consulting & Investigation

Oversaw and executed advertising and trademark compliance programs on behalf of multiple major consumer electronics manufacturers, necessitating thorough and complete understanding of customer programs and requirements, and acute attention to detail. Required the balancing of multiple priorities and strict adherance to weekly deadlines. Interfaced with customer's internal departments in order to implement all facets of each Program.

Key Achievements:

  • Awarded new contracts with existing customers, translating into a 250% increase in revenues year over year, while effectively managing costs and maintaining a minimum 20-25% margin.
  • Through flexibility and inovation, created processes required for efficient Program management, adhering to customer's complex and evolving policies
  • Recruited and managed staff required to successfully implement Programs, providing results that exceeded customers' expectations.
Jul 2007Jul 2009

Sr. Contracts Administrator

Sony Electronics Inc.

Managed contracts of various types, including Dealer and Distributor Agreements, Services Agreements, Statements of Work, and Non-Disclosure Agreements, requiring fundamental knowledge of a wide breadth of legal concepts and requirements.  Worked directly with Sales, Marketing, Legal, Financial Services and external customers to negotiate and finalize contracts. 

Key Achievements:

  • Administrated company's unilateral pricing program, requiring full-scale national program monitoring, accountability to senior management, and penalty execution.
  • Managed gray market shopping program to ensure strict compliance by authorized Dealers to contractual requirements. Both programs necessitated management of third-party investigative firms as well as organization and facilitation of executive committee meetings.
Oct 1994Jul 2007

Sr. Contracts Administrator

GE Capital Corp., Global Electronics Services (formerly Comdisco, Inc.)

Drafted multi-million dollar lease contracts for Fortune 500 companies with locations worldwide, processing over $500 million annually in new lease volume.  Responsible for evaluating pricing and legal structuring in order to ensure full compliance with company policies as well as governmental accounting and taxation requirements.

Key Achievements:

  • Developed and implemented Standard Operating Procedures, providing for automated and streamlined operations.
  • Hand-picked by Senior Management to manage major customer relationships (companies with revenues up to $50 billion), as a result of consistently recognized excellence with regard to customer service.
Jun 1993Oct 1994

Sr. Account Representative

Copelco Leasing Corp.

Managed all administrative aspects of California sales office, including administration of a $4,000,000 lease portfolio with a nationwide electronics manufacturer

Key Achievement:

  • Initiated a new approach to outside sales office support by becoming the first Sr. Account Representative to have full credit investigation ability, direct application input and in-field documentation
Jul 1988Feb 1992

Contracts Administrator

GE Capital Corp. (formerly ELLCO Leasing)

Coordinated and prepared all contracts and related documents with the company's credit, legal, tax, sales and equipment departments in order to effect the closing of over $10million sales volume monthly

Key Achievement:

  • Created and maintained reporting system for tracking open payable and related follow up documentation issues



Contracts Negotiation
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