David Johnson

• Create and maintain relationships with current and prospective customers, members and partners
• Act as liaison to member/customer committees, focus groups and task forces
• Develop and oversee professional meetings and events 
• Oversee all recruitment efforts for new members including over 700 new members in 2015
• Manage retention efforts of 18,000+ members throughout Michigan
• Oversee customer service by membership department staff, ensuring the highest quality possible
  
• Analyze market data to enhance revenue and increase market penetration
  
• Development and ownership of association's membership strategic plan for the period 2015-2017 
• Work together with the accounting department to analyze historical activity and to create annual budgets that are achievable and allow for success of the entire organization
• Present to groups of current and prospective members/customers with updates on the profession, the association and available opportunities
• Liaison to the Michigan Accountancy Foundation, 501c(3) scholarship fund

• Established goals and benchmarks for departmental and association success
• Trained new staff members and saw them successfully on boarded
• Supervised a staff of four 
• Created departmental budget based on established needs and desired growth
• Presented on behalf of the association to stakeholder groups across the state

• Took over the Membership Department during a time of great transition and reached all departmental goals
• Created efficiencies through automation of processes
• Supervised a staff of two

• Reviewed and mapped all association processes and adjusted them as needed for new database
• Implemented new association database
  
• Trained all association staff on usage of new association database
• Created training curriculum specific to each department and staff member role
• Achieved successful rollout of new database with no business down time
• Presented to the board of directors on the new database gaining important final step of support

• Created relationships with key student and faculty representatives on college campuses
  
• Developed and executed multiple high school student outreach conferences
• Responded to requests for information on becoming a Michigan CPA
• Held focus groups for the next generation of Michigan CPAs

• Implemented professional training/networking events for 10-1,000 attendees
  
• Followed timelines and checklists to ensure highest quality 
• Worked with multiple departments put on programs

• Provided level 1 tech support to all staff
• Maintained an understanding of all user software and hardware
• Responded to all requests for assistance in a timely manor

Selected by colleagues for past and ongoing efforts to enhance accounting academic outreach to students and educators.

Provided insight and direction for programing and the creation of resources. Worked with all states to ensure their grassroots efforts were understood and addressed.

Selected by colleagues to design, market, organize and execute the annual meeting of state CPA academic outreach professionals.

Training program to understand all aspects of managing a non-profit organization