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Work experience

Nov 2009Present

Director, Public Library Service

Queens Library

The Queens Library is a highly urban public library, with 61 branches, a Central Library, and a bookmobile.It primarily serves residents of the Borough of Queens and is a not-for-profit corporation.

  • Provide direction of oversight to the central library, community libraries, and technical services.
  • Developed service plans for budget reduction.
  • Provide public service direction to Capital & Facilities Management Department for extensive renovation of the central library and of many community libraries.
  • Co-lead "Blue Sky" project, an employee-driven process to improve customer service at Queens Library.
  • Improve analysis of collection use and turnover.
Oct 2005Nov 2009

Director, Community Library Services

Queens Library
  • Provide direction and oversight to the 61 community libraries (branches) of the Queens Library. Directly supervise the department’s Assistant Director, Departmental Assistant, and Secretary. The department includes more than 1,000 employees, of whom approximately 260 are librarians.
  • Successfully implemented return of six-day service in 2008, using a combination of overtime and hiring.
  • Provide public service direction to Capital & Facilities Management Department for planned renovations to each of the 61 Queens community libraries.
  • Work with staff to provide excellent library service during conversion to RFID technology.
  • Achieve highest possible circulation and usage at each community library.
Apr 1999Oct 2005

Public Service Administrator

Dallas Public Library

Dallas Public Library is an urban public library system, with 23 branches, a Central Library, and a bookmobile. It serves residents of the City of Dallas and is a department of the City of Dallas.

  • Provided oversight and direction to Central public service managers: Business & Technology; Circulation Services; Current Collection/ General Reference; Fine Arts; Government Information Center; History & Social Sciences (including Genealogy); Humanities; and Texas/Dallas History & Archives/Fine Books. Supervised 6 public service managers.Provide Public Service direction and assistance to Interlibrary Loan Center Manager.
  • Provided oversight and direction to Branch public service managers of 5 branch libraries, including one joint use library (with Dallas Independent School District).Supervised 3 public service managers.
  • Advised and assisted managers with all Human Resources functions, including recruiting, interviewing, hiring, training, performance evaluation, coaching, formal discipline (including termination), Reduction in Force, and workers’ compensation.Provided direct assistance and liaison with both Human Resources and Civil Service Departments.
  • Prepared and monitored Central materials budget of at least $1.1 million; monitor materials budgets of 5 branches.
  • Provided public service direction for renovations of Central library floors, renovated branch libraries, and new branch libraries.
  • Resolved facilities issues in the 646,000 square foot Central Library and at 5 branch libraries.
  • Streamlined recruitment of professional and other public service staff; increased retention and staff morale.
  • Served as a leader of the team developing the Library's Master Plan, 10-year blueprint for services, collections, and facilities.
  • Developed current Community Development Block Grant funded ESL program at one branch library.Assure compliance with CDBG Commission.
  • Resolved patron concerns for Central library, for system-wide circulation issues, and for system-wide Interlibrary Loan concerns.
  • Worked directly with the City Manager’s Office, the Municipal Library Board, and the Friends of the Dallas Public Library, Inc. on library initiatives and projects.
  • Developed and interpreted library policy.
Oct 1995Apr 1999

Manager, General Reference Division

Dallas Public Library
  • Administered and directed service program of central library division, including telephone reference, telephone switchboard, service to patrons with disabilities, and electronic reference/information center.
  • Supervised 3 professional and 13-16 other staff members.
  • Managed development of reference collection, focus on ready reference, browsing collection for public, & international telephone directories.
Nov 1994Oct 1995

Manager, Seminary South Branch

Fort Worth Public Library

Fort Worth Public Library is an urban library system; it is a department of the City of Fort Worth. The Library has 12 branches and a Central Library.

  • Administered and directed total service program of 7,741 square foot branch library.
  • Supervised staff of 1 librarian, 3 clerks, 2 part-time pages.
  • Developed profile for centralized selection; maintained collection of more than 90,000 items.
Nov 1988Nov 1994

Branch Librarian (Manager)

Harris County Public Library

Harris County Public Library has 26 branches. It is a department of the Harris County government. HCPL has urban, suburban, and rural branches. Harris County is the third largest U.S. county by population.

  • Administered and directed service in a 2,200 square foot branch library owned by the City of Humble and operated by Harris County. Managed staff of 1 librarian and 3 FTE clerks.
  • Increased circulation and turnover rate each year.
  • Developed outreach program to African-American community.
  • Represented the Library in community meetings, including civic clubs and City Council.
  • Appointed by County Librarian (Director) to system-wide policy review and development committee. Reviewed all library policies. Revised library policies as appropriate.
Jan 1986Nov 1988

Children's Librarian

Houston Public Library

Provided children's services at the Belle Sherman Kendall Branch Library.

Aug 1984Dec 1985

Graduate Assistant, School of Library and Information Science

Louisiana State University

Provided administrative and research support to individual faculty members.

Jan 1981Dec 1983

Library Aide

Public Library of Enid & Garfield County

Provided circulation services. (January to April, 1982, in Mullsjö, Sweden--so, not working at the library.)

May 1980Oct 1980

Library Aide

Ada Public Library

Provided circulation services. Helped move library from one building to another.







Public library administrator with both branch and central library experience. 


 "GLBT Programming at the Dallas Public Library: Lessons Learned." Public Libraries. Volume 47, Number 2 (March/April 2008), pages 50-54. (With Catherine Ritchie and David Fettke).

Professional Organizations

American Library Association

            Office for Accreditation

                        External Review Panelist, 2009 & 2006

            GLBT Round Table

                        Co-chair, 2009-2011

                        Treasurer, 2007-2009

                        Member, Stonewall Book Award Committee, 2007-2009

            Public Library Association

            Reference and User Services Association

                        Member, RUSQ Editorial Board, 2003-2007

                        RUSQ manuscript referee, 2003-

            Young Adult Library Service Association

                        Chair, National Organizations Serving the Young Adult Liaison Committee, 1997-1999               

                        Member, National Organizations Serving the Young Adult Liaiason Committee, 1995-1997

                        Chair, YALSA President's Program, 1998

                        Member, YALSA Media Selection and Usage, 1999-2002

Beta Phi Mu                              Member, Beta Zeta Chapter, 1986-

New York Library Association


            Parliamentarian, Rio Trinidad Chapter, 1999-2000.

            President, Rio Trinidad Chapter, 2002.

Texas Library Association

            Chair, Membership Committee, 2004-2006

            Member, 2006 Conference Planning Committee, 2004-2006

            Delegation Leader for Texas Senate District 23, Legislative Day, 2005

            Member, 2004 Conference Planning Committee, 2002-2004

            Member, Membership Committee, 2002-2004

            Co-chair, Conference Registration Committee, 1999 & 2001

            Texas Accelerated Library Leadership Institute, 1996

Recent Professional Service

  • Invited Speaker, Texas Library Association Conference, "Communicating Across Cultures", & "Managing with Little, Planning for More", San Antonio, 2010
  • Panelist, Public Library Association Conference, "Building Better Libraries: Guiding Successful Projects", Portland, 2010
  • Panelist, American Library Association Annual Conference, "Stretching Existing Staff", Anaheim, California, 2008.
  • Invited speaker, Texas Library Associatin Conference, "Serving Multi-Lingual Populations", Dallas, Texas, 2008.
  • Speaker, Public Library Assocation Conference, "InQUEERY, or Out of the Stacks" (GLBT books for youth), Minneapolis, Minnesota, 2008.
  • Program planner, Public Library Association Conference, "Customizing Customer Self-Service", Minneapolis, Minnesota, 2008.
  • Panel planner and moderator, New York Library Association Conference "Serving Diverse Communities: Reference", Buffalo, New York, 2007.
  • Invited guest lecture, Long Island University's graduate library school, "Library Service to the GLBT Community, fall 2007.
  • Invited guest lecture, Queens College's graduate library school, "Careers in Public Libraries", fall 2007.
  • Invited guest lecture, University of Oklahoma's graduate library school, "How to Manage in Civil Service, Political Appointee, and Union Shop Library Environments", fall 2006
  • Invited panel moderator, Texas Woman's University's graduate library school, "View From the Top", Fall Forum.
  • Invited guest lecture, Long Island University's graduate library school, "Library Service to the GLBT Community", summer 2006.


New York State Public Library Certification

New York State Education Department