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Work History

Dec 2013April 2016

Inbound Customer Service Representative

Teletech Work at Home: Weight Watchers & American Red Cross Program
  • Keep records of customer interactions or transactions, recording details of  inquiries, complaints, or comments, as well as actions taken.

  • Confer with customers by telephone or in person to provide information about  products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Weightloss programs & pricing, Canceling memberships, Renewing memberships, adding new features to plans, Assist in member retention.
May 2011Oct 2011

Medical Billing Specialist

Marion General Hospital
  •  Worked directly with insurance companies, healthcare providers, and patients to get claims processed and paid.
  • Used coded data to produce and submit claims to insurance companies.
  • Reviewed and appealed unpaid and denied claims for MVA's, Worker's Comp., Inmates, Liability, Commercial Ins., & Dept. of Rehab claims.
  • Verified patients' insurance coverage.
  • Printed paper claims for any carrier unable to accept claims electronically.
  • Verified if precert was required for any ER CT scans.
  • Called insurance companies to obtain inpatient precertification.
  • Answered patients' billing questions, demonstrated proficiencies over the telephone within a high-volume environment. 
  • Calmed upset and angry customers.
  • Researched and rapidly solved problems and rebuilt client trust.
Oct 2010Apr 2011

Inbound Customer Service Representative

  • Provided assistance over the phone regarding: account balances, overdrafts, refunds, fraud, account activity, bank customers.
  • Used an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Offered additional services that could benefit the bank customers depending upon their needs.  For example: offering credit cards, lines of credits, savings account, and certificate of deposits.
  • Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Jul 2006May 2008

Vault Bank Teller

Union Bank
  • Ran coin machine & no outages when balancing the vault. Vault Teller.
  • Ran bank reports for the branch: Official Checks, Learning Plans, exc...
  • Make loan payments & order checks for customers.
  • Deposit & cash checks for customers.
  • Make withdrawals for customers & update information to the customers on new banking products.
  • Balance cash drawers & process night deposits.
  • Generate customer thank you letters.
Feb 2005Feb 2006

Inbound/Outbound Customer Service Representative

Client Logic
  • Retention Dept. of Credit Report Monitoring Services.
  • Inbound CSR for Chase credit cards.
  • Up sell products and services.
  • Transfer customer calls to appropriate staff.
  • Identity, research, and resolve customer issues using the computer system.
  • Complete call logs and reports
  • Research billing issues
Jan 1999Jan 2005

Sales Representative/Team Lead Assistant

  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquiries not immediately resolved.
  • Complete call logs and reports.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements
  • Research billing issues.
  • Team Lead Assistant: Recorded stats for the call center.  I also monitored, audited, and listened in on calls (for quality assurance).
  • Sold Chase & Discover credit cards, Cable services, At&T, & Credit Protector.
  • Contacted individuals by telephone to promote products & services.


Mar 2003May 2003

High School Diploma

American Academy


Customer Service
Customer Service
Telephone & Call Center
Windows XP
Microsoft Word
Type 65 wpm.