Senior Vice President - Global Support and Service
Responsible for McAfee global support and service organization for corporate customers.
Results-oriented operations and business development executive. Extensive experience leading software and professional service organizations. Excel in business units in need of customer focus and operational rigor. Demonstrated success in startups through large, publicly owned enterprises. Keen understanding of how to align and empower organizations to meet customer and shareholder expectations.
Restructured services and education business for this market leading Business Process Management enterprise application provider.
Actively engaged in closing several large BPM contracts for solution implementation.
Instituted a Project Management Office to drive implementation standards and best practices.
Championed customer loyalty initiatives with a 3X increase in the Net Promoter score over a 12 mo period.
Substantially improved business profitability through greater accountability and operational focus.
Managed t-commerce business unit for this Sevin Rosen funded interactive TV startup.
Launched eBay on TV in several Time Warner markets.
Championed customer driven innovation processes that resulted in many product enhancements.
Established the vision that resulted in a management reporting system adopted by cable operators
to assess interactive application usage.
Recruited as General Manager for the $250M Professional Products business with 800 employees.
Reporting to Intuit CEO, responsible for all business functions including three year strategy, product development, brand management, direct marketing, sales, operations, and customer call centers.
Worked across several business units to create and deploy a comprehensive business strategy that expanded revenue.
Employed six sigma methodology for achieving operational excellence.
Actively involved in product management using customer driven innovation processes to introduce new products.
Committed to an organization culture founded on “teaching and learning” where all leaders are teachers and aggressively seek opportunities to learn from employees and customers.
Promoted from VP to Senior Vice President after six months in recognition of accomplishments and expanding role.
Recruited by the Division President to build the professional services division for this leading B2B application software company.
Pioneered and architected the original professional services and outsourcing business.
Led product management teams for enterprise and mid market.Increased active customer base by over 10% to 40,000 total.
Promoted to run global operations. Business acquired for $2.1B in 2000 by Peregrine.
Profitably managed $100M professional services and outsourcing practice for ecommerce and IT infrastructure management solutions.
Managed a professional services implementation practice. Successfully sold and delivered multimillion dollar engagements deploying Unisys technology in healthcare, transportation, and utility industries.
Recruited and developed services team consistently recognized by customers for outstanding results.
Co-developed professional services sales curriculum used across the entire Unisys Professional Services Division.
Created a new business segment to market internally developed management information systems to external clients.
Led business development initiatives to close several $5M-$10M contracts for system implementation in the pharmaceutical, utility, semiconductor, and government sectors.
Managed an e-commerce software business from a startup to over 200 clients in three years.
Launched aerospace segment delivering automated aircraft assembly platforms (C-17 Transport).
Business lead for the development of a power train manufacturing facility for General Motors.
Served as Deputy Manager of TI's Manufacturing Technology Initiative, managing 60 government funded R&D programs to improve manufacturing practices.
Spearheaded the design of TI's first Flexible Manufacturing System for metal fabrication.
Manufacturing Engineer in support of building high precision components for tank vision and missile guidance systems.
“Dan's leadership style is grounded in clear strategic thinking, building high performing organizations and empowering team members to deliver. He invests in developing his talent and establishing clear operating mechanisms to improve both individual and team performance. I found myself challenged and rewarded in ways that were accretive to my personal growth and development. I would recommend Dan for companies seeking a team builder with a proven track record of inspiring teams to deliver strong results.” January 23, 2009
Magna Cum Laude
Magna Cum Laude