Results-oriented operations and business development executive. Extensive experience leading software and professional service organizations. Excel in business units in need of customer focus and operational rigor. Demonstrated success in startups through large, publicly owned enterprises. Keen understanding of how to align and empower organizations to meet customer and shareholder expectations.
- Responsible for Global Customer Support and Services at McAfee
- General Manager of $250M software business unit at Intuit. Achieved unprecedented revenue, profit and employee satisfaction
- Managed global operations for Harbinger prior to its acquisition for $2.1B
- Profitably managed $100M professional services and outsourcing business
- Built t-commerce business for technology startup. Teamed with other executives to secure funding from Sevin Rosen
- Restructured Professional Services business substantially improving customer satisfaction and profitability.
- Extensive operations experience including large service and support departments in multiple locations.
- Recognized leader in operations management, customer driven innovation and "creating promoters"