Daniel Manack

Daniel Manack


Results-oriented operations and business development executive.  Extensive experience leading software and professional service organizations.  Excel in business units in need of customer focus and operational rigor.  Demonstrated success in startups through large, publicly owned enterprises. Keen understanding of how to align and empower organizations to meet customer and shareholder expectations. 

Achievements include:

  • Responsible for Global Customer Support and Services at McAfee
  • General Manager of $250M software business unit at Intuit.  Achieved unprecedented revenue, profit and employee satisfaction
  • Managed global operations for Harbinger prior to its acquisition for $2.1B 
  • Profitably managed $100M professional services and outsourcing business
  • Built t-commerce business for technology startup.  Teamed with other executives to secure funding from Sevin Rosen
  • Restructured Professional Services business substantially improving customer satisfaction and profitability.
  • Extensive operations experience including large service and support departments in multiple locations.
  • Recognized leader in operations management, customer driven innovation and "creating promoters" 

Work History

Work History
2009 - Present

Senior Vice President - Global Support and Service


Responsible for McAfee global support and service organization for corporate customers.

2007 - 2009

Vice President - Worldwide Services and Education


Restructured services and education business for this market leading Business Process Management enterprise application provider. 

Actively engaged in closing several large BPM contracts for solution implementation.

Instituted a Project Management Office to drive implementation standards and best practices.

Championed customer loyalty initiatives with a 3X increase in the Net Promoter score over a 12 mo period. 

Substantially improved business profitability through greater accountability and operational focus.

2004 - 2007

Executive Vice President, T-Commerce Business


Managed t-commerce business unit for this Sevin Rosen funded interactive TV startup. 

Launched eBay on TV in several Time Warner markets.

Championed customer driven innovation processes that resulted in many product enhancements. 

Established the vision that resulted in a management reporting system adopted by cable operators

to assess interactive application usage.

2002 - 2004

Senior Vice President, Professional Accounting Solutions


Recruited as General Manager for the $250M Professional Products business with 800 employees.

Reporting to Intuit CEO, responsible for all business functions including three year strategy, product development, brand management, direct marketing, sales, operations, and customer call centers. 

Worked across several business units to create and deploy a comprehensive business strategy that expanded revenue. 

Employed six sigma methodology for achieving operational excellence. 

Actively involved in product management using customer driven innovation processes to introduce new products. 

Committed to an organization culture founded on “teaching and learning” where all leaders are teachers and aggressively seek opportunities to learn from employees and customers. 

Promoted from VP to Senior Vice President after six months in recognition of accomplishments and expanding role.

1997 - 2001

Executive Vice President, Global Operations

Recruited by the Division President to build the professional services division for this leading B2B application software company. 

Pioneered and architected the original professional services and outsourcing business. 

Led product management teams for enterprise and mid market.Increased active customer base by over 10% to 40,000 total. 

Promoted to run global operations.  Business acquired for $2.1B in 2000 by Peregrine. 

Profitably managed $100M professional services and outsourcing practice for ecommerce and IT infrastructure management solutions.

1994 - 1997

Principal, Commercial Practice


Managed a professional services implementation practice.  Successfully sold and delivered multimillion dollar engagements deploying Unisys technology in healthcare, transportation, and utility industries. 

Recruited and developed services team consistently recognized by customers for outstanding results.

Co-developed professional services sales curriculum used across the entire Unisys Professional Services Division. 

1990 - 1994

Business Unit Manager


Created a new business segment to market internally developed management information systems to external clients. 

Led business development initiatives to close several $5M-$10M contracts for system implementation in the pharmaceutical, utility, semiconductor, and government sectors. 

Managed an e-commerce software business from a startup to over 200 clients in three years.

1980 - 1990

Manufacturing Manager


Launched aerospace segment delivering automated aircraft assembly platforms (C-17 Transport). 

Business lead for the development of a power train manufacturing facility for General Motors. 

Served as Deputy Manager of TI's Manufacturing Technology Initiative, managing 60 government funded R&D programs to improve manufacturing practices. 

Spearheaded the design of TI's first Flexible Manufacturing System for metal fabrication. 

Manufacturing Engineer in support of building high precision components for tank vision and missile guidance systems.



Operational Rigor

      Rollup the sleeves and dig into issues with the goal of implementing process improvements to drive game changing outcomes for employees, clients and shareholders.  Well versed in Six Sigma, BPM, process modeling. 

Creating Promoters

      Leading organizations to focus on creating customers that are so delighted they seek opportunities to tell their peers...they become promoters that buy more and influence others to purchase.

Empowering Organizations

      Gaining a shared vision across an organization on the intended outcomes for employees, customers and shareholders. Every person on the team understands their role and how it supports the business strategy.

Customer Driven Innovation

      Passionate about learning from customers on how to create value in offerings.  Worked with industry recognized thought leaders on discovering unmet needs...then delivered products to increase revenue and customer loyalty. 


1982 - 1984


University of Dallas

Magna Cum Laude

1976 - 1980

Bachelor of Science

Magna Cum Laude



Professional Engineer

State of Texas