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 Corporate Sports

General Manager

Atlanta, Georgia; (September 2002—May 2009)

Vision Information Technologies

Project Manager

Detroit, Michigan; (March 2000—November 2000)

National Techteam, Inc.

Departmental Information Administrator

Implementation/Training Specialist

Dearborn, Michigan; (1995-2000)

Work experience

Sep 2002May 2009

General Manager

Corporate Sports Unlimited
  • Responsible for creating end-user documentation and training materials of the Aphelion software system for Corporate Sports employees

  • Created a complex Membership Management Database, in order to house confidential membership information, track daily sales and manage productivity reports utilizing Microsoft Access

  • Updated the previously established Customer Database replacing it with the Membership Management Database and Point of Sale program, in order to provide accurate billing information for clients as well as daily sales using Aphelion software

  • Continuously utilize expertise and business analytical skills concerning the Aphelion software platform, which has directly resulted in a dramatic decrease of outstanding receivables by more than $98,000.00

  • Automated the reconciliation system for both weekly and monthly corporate reports, further reducing repetitive data entry

  • Utilize Business Analytical skills by assisting Upper Management in developing the 2005, 2006, 2007 and 2008 Operating Budget, in addition to collaborating on technology improvements for both the Monarch Health Club and Corporate Sports

  • Improved the of Point-of-Sale System reducing input errors by 80%, further decreasing reconciliation time by 90%

  • Utilization of processes and knowledge in day to day operations and business forecasting

  • Successfully utilized various forms of communication skills to supervise all team members to ensure excellent customer service and fitness programs for members, in addition to maintaining the overall operations of the facility

Mar 2000Nov 2000

Project manager

Vision Info Tech
  • Developed documentation and training materials for vision info tech administration aspect of the software

  • Responsible for communicating all updates of the program between clients and programmers

  • Completed strategic business and resource analysis to determine proper staffing for all customer projects

  • Managed all projects with the ability to meet established deadlines, while remaining within the corporate budget

  • Accomplished all performance objectives utilizing project management skills and principles, such as Critical Path, Resource Scheduling and Preventive Risk Analysis

  • Effectively trained clientele concerning the functionality of their websites

May 1995Feb 2000

Implementation/Training Specialist

TechTeam Global
    • Provided excellent computer support and training for all levels of management for the DaimlerChrysler Corporate Quality group

    • Analyzed the cost of upgrading and/or ordering new software for clientele

    • Installed, upgraded and configured new equipment and software designed for accessing the network

    • Supported and maintained the QM Web Application piloted to 10 plants

    • Directly involved in troubleshooting all hardware and software issues for over 35 users 

    • Developed training and documentation to be used with all levels of DaimlerChrysler employees in regards to the MQAS training materials and change management processes

    • Successfully communicated and trained all levels of DaimlerChrysler employees at assigned corporate and manufacturing sites throughout Michigan within ISO-9001 and MQAS standards

    • Effectively communicated with all programmers to correct system issues, in order to create change on a global level, based on customer needs

    • Introduced and explained the UNIX LAN Solution, FTP and Telnet through creating instructor certification tests

    • Trained numerous Call Specialists, in order to reduce customer wait time and improve data accuracy


Bachelors of Science


May 2009Jul 2009

Network + CompTIA Prep Course

Kennesaw State Univeristy