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Accomplished management professional with 10+ years in leadership positions. Has successfully developed corporate policies and system procedures with a heavy emphasis on communication strategies. Highly focused and results oriented in leading complex deadline driven operations. Exceptional trainer and mentor committed to accuracy and efficiency. Areas of expertise include: time management, team building, conflict resolution, and customer satisfaction.
Manage 4 company locations. Ensure efficient and profitable day to day operations. Oversee employee recruitment and retention, including staff training and development. Develop methods to ensure client satisfaction and resolve issues.
Maintained existing customer accounts, as well as procured all new Midwest business. Responsible for the recruiting and hiring of all drivers, including the orientation process.
Oversaw scheduling of Chicago terminal operations, including all outbound deliveries throughout the Midwest and inbound city dispatches. Responsible for 50+ drivers in Chicago, as well as coordinating routing of outbound drivers with other regional offices. Managed accounting department. Supervised payroll, A/R, A/P, and billing personnel.