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Work experience

Dec 2014Present

Leasing Agent (Temp Position)

Clover Management Inc.
  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
  • Ensure that lease applications are complete and that all information is correct
  • Answering phone, fax and email inquiries
  • Inspect models and available “market ready”, communicate related service needs to Property Manager
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
  • Setting and keeping appointments
  • Secure new resident’s signature(s) on appropriate paperwork prior to move-in
  • Keeping a daily log of all resident/prospect interaction
  • Market the property through the use of internet tools
  • Assist the Property Manager as directed
  • Run background checks through Corelogic system
  • Run credit card payments for rent payments
  • Input work orders for residents of the property
  • Represent the company in a professional manner at all the times
Mar 2014Dec 2014

Real Estate /Administrative Assistant

Agresti Real Estate
  • Help appraisers write appraisals and determine the value of residential properties by performing research and collecting information.

  • Collects and analyzes data to determine market value of properties as a result of changes in ownership, new construction, improvements, alterations, additions, removals, damages or changes in land-use, zoning or other factors affecting property value.

  • Utilizes information on construction costs, sales, rents, leases, business income and expenses in determining cost trends and unit cost factors; Determines depreciation factors and their effects on market value.

  • Research county assessment and local MLS website's to acquire real estate information.

  • Call zoning officer's in a professional manner to collect zoning information for appraisal report.

  • Manage real estate listings on the local MLS, Craigslist, Zillow, Trulia, ect.
  • Scanning/shredding documents.
  • Invoicing.
  • Assist the Office Manager, Sales Manager and Property Manager throughout the day
  • Ability to manage multiple priorities and be able to work independently.
  • Multi-task with multiple internet windows open.
  • Demonstrate professional communication with other office personnel, clients, customers, etc. 
May 2013Dec 2013

Player Club Rep

Presque Isle Downs
  •  Ensures a maximum level of guest service and satisfaction is achieved and maintained.
  • Resolves minor guest conflicts which related to PC.
  • Maintains a working knowledge of the PC Club, in order to effectively explain same to guests.
  • Distributes program coupons to guests at PC booth and redeems coupons as necessary.
  • Resolves minor guest conflicts which relate to PC
  • Accurately communicates all marketing activities and promotions, and amenities available to guests
  • Sell tickets for concerts and conduct cash transactions during this process.
Apr 2011May 2012

Phone Operator

New Motors
  • Communicate with callers in a professional and friendly manner.
  • Efficiently direct telephone call or take accurate messages.
  • Greet customers and arrange for shuttle rides for guests.
  • Have a friendly and happy attitude!
Feb 2007Apr 2011

Reservations Agent

Scott Enterprises - Splash Lagoon
  • Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
  • Explain resort products, service and other information about the resort as requested.
  • Sell, process and enter and confirm room reservations using selling techniques and strategies.
  • Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
  • Verify payment for reservation deposit by obtaining credit information and posting such deposits.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.
  • Answer incoming calls within 3 rings with appropriate greeting.
  • Maintain accurate logs of guest amenities.

Education

20042008

Diploma

Central Career & Technical School

Skills

Computer Skills
MS Office (Word), Internet,  Maestro Reservations Systems, Ideal, ACI, MS Outlook, Street Atlas, Corelogic, Esite

References

Leslie Allen

Agresti Real Estate Office Manager

Cara Herbstritt

Former Scott Enterprises Director of Sales and Splash Lagoon Reservations Center Manager

Text Section

Some Grace Hill Fair Housing Training