Amanda Drake

Amanda Drake

​Leasing Agent

Work History

Work History
Dec 2014 - Present

Leasing Agent (Temp Position)

Clover Management Inc.
  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
  • Ensure that lease applications are complete and that all information is correct
  • Answering phone, fax and email inquiries
  • Inspect models and available “market ready”, communicate related service needs to Property Manager
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
  • Setting and keeping appointments
  • Secure new resident’s signature(s) on appropriate paperwork prior to move-in
  • Keeping a daily log of all resident/prospect interaction
  • Market the property through the use of internet tools
  • Assist the Property Manager as directed
  • Run background checks through Corelogic system
  • Run credit card payments for rent payments
  • Input work orders for residents of the property
  • Represent the company in a professional manner at all the times
Mar 2014 - Dec 2014

Real Estate /Administrative Assistant

Agresti Real Estate
  • Help appraisers write appraisals and determine the value of residential properties by performing research and collecting information.

  • Collects and analyzes data to determine market value of properties as a result of changes in ownership, new construction, improvements, alterations, additions, removals, damages or changes in land-use, zoning or other factors affecting property value.

  • Utilizes information on construction costs, sales, rents, leases, business income and expenses in determining cost trends and unit cost factors; Determines depreciation factors and their effects on market value.

  • Research county assessment and local MLS website's to acquire real estate information.

  • Call zoning officer's in a professional manner to collect zoning information for appraisal report.

  • Manage real estate listings on the local MLS, Craigslist, Zillow, Trulia, ect.
  • Scanning/shredding documents.
  • Invoicing.
  • Assist the Office Manager, Sales Manager and Property Manager throughout the day
  • Ability to manage multiple priorities and be able to work independently.
  • Multi-task with multiple internet windows open.
  • Demonstrate professional communication with other office personnel, clients, customers, etc. 
May 2013 - Dec 2013

Player Club Rep

Presque Isle Downs
  •  Ensures a maximum level of guest service and satisfaction is achieved and maintained.
  • Resolves minor guest conflicts which related to PC.
  • Maintains a working knowledge of the PC Club, in order to effectively explain same to guests.
  • Distributes program coupons to guests at PC booth and redeems coupons as necessary.
  • Resolves minor guest conflicts which relate to PC
  • Accurately communicates all marketing activities and promotions, and amenities available to guests
  • Sell tickets for concerts and conduct cash transactions during this process.
Apr 2011 - May 2012

Phone Operator

New Motors
  • Communicate with callers in a professional and friendly manner.
  • Efficiently direct telephone call or take accurate messages.
  • Greet customers and arrange for shuttle rides for guests.
  • Have a friendly and happy attitude!
Feb 2007 - Apr 2011

Reservations Agent

Scott Enterprises - Splash Lagoon
  • Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
  • Explain resort products, service and other information about the resort as requested.
  • Sell, process and enter and confirm room reservations using selling techniques and strategies.
  • Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
  • Verify payment for reservation deposit by obtaining credit information and posting such deposits.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.
  • Answer incoming calls within 3 rings with appropriate greeting.
  • Maintain accurate logs of guest amenities.

Education

Education
2004 - 2008

Diploma

Central Career & Technical School

Skills

Skills

Computer Skills

MS Office (Word), Internet,  Maestro Reservations Systems, Ideal, ACI, MS Outlook, Street Atlas, Corelogic, Esite

Text Section

Some Grace Hill Fair Housing Training