Summary

Key Characteristics

  • Superb interpersonal skills
  • Exceptional communication skills
  • Thrives under pressure
  • Ability to anticipate needs & multitask
  • Discrete & tactful
  • Fluently bilingual (English & French)

Key Accomplishments

  • Active member of the 2011 federal census prairie region senior management project team. Successfully lead team to achieving the highest data collection response rate in both the Census of population (98%) and the voluntary National Household Survey (76%) in Western Canada.
  • Created a progressive working environment and positive culture within the 2011 Calgary-metro Local Census Office. Developed and implemented process improvement tools, an employee recognition program and multiple project monitoring tools.
  • Directed field staff in the enhancement of 2011 Census Calgary-Metro recruitment initiatives reaching over 150,000 Calgarians. Our Local Census Office successfully processed the highest number of applicants in the province of Alberta.

Relevant Professional Experience

Team Lead

  • Over six years of supervisory / management experience overseeing workload management, leave and performance of administrative staff in various size teams (from 12 to over 800).
  • Extensive experience in recruitment & hiring activities including; developing recruitment & staffing plans, community outreach & liaison, speaking engagements, attending career fairs, distributing recruitment material, developing assessment criteria (job postings, written & oral examinations), screening potential candidates, conducting & assessing interviews and reference checks, preparing written justifications for hiring candidates under "best fit" categories.
  • In the role of Regional Manager with the RCMP, I managed regional administrative support staff of 12 Administrative employees located in Ottawa, Montreal and London and the provision of a full range of support functions in these locations.
  • While in the role of Special Projects Officer with the RCMP, I supported the Chief Superintendent (Director level) when the Executive Assistant was on holidays, acting as liaison between the Executive and his direct reports.

Financial Management

  • Experience using and training employees in SAP.
  • Significant experience analyzing financial reports and making recommendations for improvement. (Reports include: cost by operations, employee productivity, key indicator, overtime, Hard/Soft commitments, and budget forecast, etc.).
  • While at the RCMP, I managed budgetary allocations of two cost centres over $1 million, initiating contract authority, ensuring correct allocation, analyzing expenditure trends and forecasting resource requirements. Delegated Section 32 & 34 of the Financial Administration Act for both Cost Centres.
  • Started career in the RCMP's Accounting Services dealing with general Accounts payable/receivable, preparing, reviewing and approving expense claims, conduct budget vs. expense reconciliations, etc.

Calendar & Email Management

  • Extensive experience managing executive appointments and calendars on a daily basis, excellent client service & management skills.
  • Extensive experience coordinating internal & external and/or onsite & offsite meetings.
  • Extensive experience managing e-mail on behalf of executives. I have always quickly developed trust with the executives I have worked with and have often been asked to take action and respond to inquiries on their behalf.

Other Relevant Experience

  • In current contract with Statistics Canada ending August 31st, 2011: I Provide strategic and operational leadership to over 800 employees managed through four Assistant Manager direct reports and four layers of supervision. Dealing with personal and confidential information, document security is of the utmost importance. I work closely with Area Manager for Alberta, Regional Assistant Director for the Prairies and Regional Director for Western Canada. This project demands substantial expertise in project management, team development, human resource & financial management as well as multi-tasking, juggling responsibilities and dealing with conflicting demands.
  • Proven ability to work under pressure, meet deadlines and turn round projects in a prompt manner.
  • In various positions throughout my career, I have been actively engaged in developing employee short, mid and long term goals focusing on current organizational needs and employee career objectives. This included considerations to formal and informal training (in-person, online, reading materials), mentoring within the organization, knowledge transfer from senior management, special projects and assignments, etc.
  • Proven track record working collaboratively with senior management and executives and implementing approved plans and recommendations.
  • Over several years and four management roles, I have negotiating positive outcomes with various staffing conflicts such as performance issues, dependability, potential harassment as well as personality conflicts. I possess the ability to see the big picture and find a "win-win" solution for all parties involved.
  • Started my career as an Executive Assistant, ability to understand and empathize with staff while providing solid leadership and producing results.
  • During years of experience, I have proven to be extremely efficient in administrative tasks such as; Establishing rapport with executives and clients, coordinate travel arrangements, prepare and submit various reports, prepare and distribute meeting minutes, organize various office logistics, event planning, document preparation & production, prioritize tasks and assess urgency of situations requiring executive attention.
  • Polished and professional in demeanour and appearance. Possesses a strong work ethic, sense of responsibility and willingness to 'go the extra mile'.

Work History

Work History

Jun 2011 - Present

Local Census Office Manager

Statistics Canada
  • Project & Resource Management
Oct 2010 - Jun 2011

Assistant Manager of Field Operations

Statistics Canada
  • Project & Resource Management
Jan 2010 - Jul 2010

Senior Analyst

Office of the Commissioner of Official Languages
  • Portfolio & Complaint Management
  • Left position due to a permanent relocation to Calgary, Alberta for husband's employment.
Oct 2008 - Jan 2010

Special Projects Officer

Royal Canadian Mounted Police (RCMP)

·Project Management & Coordination)

·Canadian Firearms Program, Partnership Agreement Project

  • Left the RCMP for a promotion. Office of the Commissioner of Official Languages is considered the same employer, the Treasury Board secretariat of Canada and all positions are staffed under the Public Service Employment Act (PSEA).
  • Apr 2008 - Oct 2008

    Regional Manager

    Royal Canadian Mounted Police (RCMP)

    ·Office, Resource and Administration Management

    Oct 2006 - Apr 2008

    Business Analyst

    Royal Canadian Mounted Police (RCMP)

    ·Project Coordination & Policy Development

    2006 - 2006

    Executive Assistant & Officer Candidate Development Program Coordinator

    Royal Canadian Mounted Police (RCMP)

    ·Administration & Resource Management

    2005 - 2006

    Financial Reviewer

    Royal Canadian Mounted Police (RCMP)

    ·Administration & Financial Management

    2005 - 2006

    Call Center Manager

    R.A. Malatest & Associates

    ·Resource Management

    ·Worked evening shifts in order to obtain supervisory experience

    2004 - 2005

    Accounting Services Clerk

    Royal Canadian Mounted Police (RCMP)
    2002 - 2004

    Client & Guest Services Coordinator

    Accenture
    2001 - 2002

    Client Services Administrator

    Investors Group Financial Services
    2000 - 2001

    Executive Assistant

    Bell Canada

    Education

    Education

    Numerous Professional Courses
    • Currently pursuing PMP Certification.
    • Numerous professional & university courses including: Intro to Business Analysis, Risk Management, Assessment & Understanding Access to Information & Privacy (ATIP), Financial Accounting, Macro Economics, Managerial Accounting.
    • Courses delivered by the Canada School of Public Service (CSPS): Fundamentals of Budget Formulation and Control, Managing in the Public Service, Managing Grants & Contributions, Managing Safely (Canada Labour Code), Official Languages Act Training & Conducting Management Reviews.
    • OSSD (Ontario Secondary School Diploma) & OAC (Ontario Academic Certificate) with honours.