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  • Retired insurance executive with over 25 years experience as the Chief Claims Officer of several small, mid-size and large property casualty insurance companies and at a large TPA in the US..
  • Expert at optimizing claims operations, using people, process redesign and technology to manage loss costs, improve processing efficiency, eliminate operating surprises and deliver excellent claims service.
  • Currently working as a an advisor, business advisory board member, non-profit board member, adjunct faculty member and author.  
  • Experienced insurance industry and non-profit board member, having served with Arbitration Forums, National Insurance Crime Bureau, American Insurance Association Claims Committee, Big Brothers and Big Sisters of Maryland, Claims and Litigation Management Alliance Executive Committee, and The Community Law Center.
  • Recipient of the Claims and Litigation Management Alliance (CLM) lifetime achievement award in 2013.

Work experience



CLM Advisors

Specialist in optimization of property casualty claims operations, both internal and outsourced, with particular focus on the management of all loss cost components, strategic planning, supply chain management, and the development of critical claims performance indicators and metrics.


Thought Leader and Contributing Writer

Insurance Thought Leadership


Advisory Board Member

G4S Compliance and Investigations; OnSource Online; InvoicePrep

Member of company advisory board.


Advisory Council Member

Gerson Lehrman Group

Expert and Advisor


Chair, QBE Charitiable Foundation

QBE North America

Chair of QBE's charitable foundation in the Americas.

Sep 2008Feb 2013

Chief Claims Officer

QBE North America

Chief Claims Officer for QBE in North America.

Dec 2006Sep 2008

Executive Vice President and Chief Operating Officer

GAB Robins North America

Executive Vice President, Chief Claims Officer, Chief Operations Officer, for this risk management, loss adjusting and third party claims administration firm.  

Jan 2005Dec 2006

Principal Member

Claim Diagnostics

Consultant and expert witness on matters involving property casualty claims operations.

Dec 2001Aug 2004

Executive Vice President and Chief Claims Officer

CNA Insurance

Executive in charge of CNA’s worldwide claim operations

·Member of CNA’s Executive Management Committee.

Aug 1991Dec 2001

Executive Vice President

Zurich Insurance

Executive Vice President, Claims

Chief Claim Officer, Maryland Casualty Insurance Group

Dec 1987Aug 1991

Chief Claims Officer--US

Providence Washington Insurance Co.

Chief Claims Officer


AVP Casualty Claims

Commercial Union Insurance Company

Claims Adjuster and Supervisor

Liberty Mutual


Author of Claims Matters blog

Articles and White Papers


Jun 1980Present

Chartered Property Casualty Underwriter (CPCU)

American Institute of Property Casualty Underwriters
Jun 1992Present

Certified Insurance Counselor (CIC)

Society of Certified Insurance Counselors
Aug 2007Present

National Faculty Member

National Alliance for Insurance Education and Research
Jan 2014Present

Adjunct Faculty Member

Anne Arundel Community College
Adjunct Faculty Member, Anne Arundel Community College--School of Continuing and Professional Studies
Jun 2103Present

Author of Claims Matters Blog



Consulting and Advisory
Board Membership
Claims Technology
Claims Regulatory Compliance
Metrics and Performance Management
Strategic Planning
Staff Selection and Development
Operational Effectiveness
Litigation Management
Claims Loss Cost Management
Leadership and Change Management