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Work experience

IT Support/ Help Desk

ALSTOM - APComPower, Inc.

Joined company on a contract basis and earned contract extension for six years consecutively based on stellar performance. Roles include Safety Supervisor, Site Safety Coordinator, Craft Supervisor, Field Accountant, and IT Help Desk with an affinity and brand as the on-site "IT Guy."

Overview of Achievements:

  • Troubleshot and repaired hardware and computer peripherals on site, sustaining workflow.
  • Paired efforts in hiring over 300 employees; performed screening, orientations, training (development and facilitation)-slash training cost for company by performing in-house training.
  • Saved $16M in at-risk revenue by playing a key role in a 3-year client contract extension of $4M/year: Liaised with client, clarified discrepancy in national numbers, and leveraged reputation as the company's safety authority to persuade client to remain with company.

IT Management Student


Hone techniques and strategies to perform as an Information Technology Manager with a focus on IT security. Participate in projects/in-class activities to strengthen competency in Capacity Planning, Resource Allocation, IT Project Management, Database Development/Architecture, Quality Assurance and Testing.


 Technology Planning | IT Strategy | Customer Service

Experience bridging the gap between technical and non-technical professionals and managing technology solutions to advance technical projects in pursuit of Higher Efficiency and Maximum Productivity.

Resilient, analytical, integrity-driven, and solutions-focused professional with more than 10 years’ experience leading, embracing challenges and delivering solutions in a variety of business environments. Creative problem solver with technical skills covering IT Troubleshooting, Systems & Process Integration/Revamps. Background managing projects, enhancing customer service, leading startups, and improving team development. Academic preparation and hands-on experience to fulfill a role in IT management. Functional Spanish


For complete resume please email [email protected]


Technology Procurement |  IT Management | Inventory & Shrinkage Control | Budget & Resource Management, Customer Service Initiatives|  IT Support & Help Desk | Backup & Recovery, Resource Management & Planning, Data & Network Security | Organizational Leadership |  Team/End User Training | IT Quality Management | Team Leadership | Team Building | Resource Allocation | Quality Control | Vendor Relations | Communications | Creative Problem Solving | Documentation & Reporting



Microsoft Access, PowerPoint, Word, Excel and Outlook (2000, 2003, 2010), Dreamweaver, Flash Professional; Antivirus; Microsoft Visual Studio 2005/2008/2010, Eclipse, Android App Development, Lotus Notes, Sage Timberline, Malware Removal


Microsoft Windows 2000/XP/Vista/7; UNIX, LINUX, SUN SOLARis


C++, Java, JavaScript, XHTML, XML, CSS, COBOL, Visual Basic, SQL


Including wireless. LANS/WANS


Work Stations, Desktops, and Laptops. Routers and Switches.


Manager/Owner, INSPIRATIONAL CORNER, Lubbock, TX 2004 to 2006

Partnered in the launch of a brick and mortar business. Developed business plan, identified IT needs; executed marketing, employee management, and accounts payable.

US ARMY, Fort Benning, GA 2001 to 2004

Supported commander with scheduling, report generation, and training class development for 750 students.

Foreman, Job Supervisor, Account Manager

PROFESSIONAL SERVICES, Salt Lake City, UT 1999 to 2001

Led teams of 10 in project completion, overcoming barriers in budget, time, and order errors. Sustained 0 accidents/injuries. Enhanced customer satisfaction on 100+ projects. Saved $5K in shipping cost by creatively troubleshooting window covering installations during a crucial project (Winter Olympics).


Bachelor of Science in Applied Computer Science

Troy University

Core IT Classes: Software Engineering, Introduction to Database Systems, Business Systems Programming, Advanced Programming I & II , Communications & Networking, Data Structure & Algorithms, Computer Science I & II.