Work History

Work History

Oct 2014 - Present

Vice President of Sales

Revolution Prep

Reporting to co-founders, headed a department of 25+ inside and outside salespeople and served as member of the executive brain trust.

  • Implemented new sales and customer service protocols that led to all-time high conversion and repurchasing rates.
  • Introduced new reporting and a metrics-based approach to evaluating sales performance.
  • Streamlined CRM (Salesforce) to increase employee efficiency.
  • Restructured sales department from the ground up, creating clearer roles and reassigning employees to teams better-suited to their skill-sets.
  • Reconceived the outside sales role, creating a new job description, compensation structure, and training plan.
  • Recruited, trained, and managed two new teams of outside salespeople.
  • Implemented weekly interdepartmental meetings to improve communication among managers.
  • Generated new business via speaking engagements in California, D.C., and New Jersey.
Mar 2008 - Sep 2014

Regional Director and Principal

Compass Education Group

Reporting to co-founders, served as general manager of southern CA office (full P&L responsibility) and member of the executive brain trust.

  • 10 full-time direct reports and 160+ part-time tutors.
  • Double-digit annual revenue growth in the midst of the Great Recession.
  • Significantly increased profitability by lowering overhead vis-a-vis top line revenue. 
  • Expanded southern CA office's referral network and achieved significant market penetration in previously untapped sub-regions.
  • Achieved all-time high conversion and LTV by implementing proactive sales and customer service follow-up processes.
  • Standardized tutor recruiting, management, and performance review processes. Aggressively weeded out poor performers and aggressively compensated top performers.
  • Sought-after speaker at 20+ top independent and public schools in southern California.
  • Modernized and streamlined direct mail and email campaigns, working directly with vendors to dramatically lower costs. Directed overhaul of company website.
Nov 2004 - Feb 2008

Director of Sales and Operations

Ivy West Education Services

Reporting to President, oversaw all aspects of business operations in southern and northern CA offices.

  • Increased aggregate conversion rate from 61% to 65% and revenue per program from $1650 to $1970, both all-time highs.
  • Implemented proactive sales and customer service follow-up processes that led to greater customer satisfaction, higher repurchasing rates, and lower refund rates.
  • Directed comprehensive restructuring of the company, building a new sales department from the ground up.
  • Implemented management policies that significantly improved the professionalism of the tutor corps.

Education

Education
2003

B.S., Political Science (summa cum laude)

UNIVERSITY OF OREGON
  • Twice received Yih Prize for Excellence in Undergraduate Writing
  • Columnist and member of editorial board, Oregon Daily Emerald