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Work experience

Jul 2013Present

Imprivata Administrator and Data Security Administrator

PDS Tech, Inc. for Hartford Healthcare
Contracted as Administrator for new Single Sign on product:. With no prior knowledge of the software, my role was to become a Subject Matter Expert, then install & administer the product from kick off to steady state. During project intermission: Data Security Admin Worked with Access Management User Provisioning team • Resolved user id Service Request & Trouble tickets. • Researched & Documented processes • created procedure documents, • managed team SharePoint procedure document site. • Vetted & Assigned provisioning request tickets • Collected, compiled & posted department metrics • Provision Insurance websites user access. Data Management • Compile Team Metrics & create reports for Management • Analyze and update Physician Database for accuracy & compliance with Security Regulations .
Mar 2013Jun 2013

Healthcare Data Administration & Reconciliation

PDS Tech, Inc. for Hartford Healthcare
3 month contract to collect, record and reconcile employee data as multiple facilities combined to become one enterprise.
2008Mar 2012

Secure Password Database Administrator

IBM Global Services
Password Database Administrator 2008 – 2012 • Interfaced with multi-national user community to maintain multiple password repository databases of 60K+ user IDs to ensure individual accountability and audit compliance. • Provided clear written and verbal instruction which improved accuracy of input, produced 0 team audit findings in 4 years, and improved customer relations. • Authored end-user procedure documents and a Shared ID Wiki instruction page resulting in 30% reduction in database input errors. • Created standardized Email reply documents containing individual request templates and process instructions resulting in raised efficiencies, educated users, and enhanced audit compliance. • Routinely processed imports at levels exceeding Service Level Agreements.

Security Administrator

IBM Global Services
• Managed end user access to systems & applications on multiple internal & external accounts, using IBM owned, & customer owned admin tools. Provisioned & De-provision user access based compliance to approved requests and authorization process. • Consistently met or exceeded customer requirements while maintaining systems security and audit compliance with 0 audit findings. • Proactively validated current user base to ensure that access levels are appropriate. • Led team in creating common procedure documentation, which promoted security best practices, standardized methods, and reduced errors. This resulted in new procedure templates for the team. • Initiated meetings with IBM support teams investigating ownership of legacy customer user IDs to identify and removed disused IDs minimizing security risks and audit exposure.


Healthcare Information Certification in process

University of Connecticut

Tunxis Community College

Associate of Arts (A.A.)

Dutchess Community College


IT Service Management
Data Center
Software Documentation