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Executive Summary

Hands-on manager known for transforming knowledge and strategy into a diverse, dedicated team that allows for successful organized plans and programs that promote excellent customer service and outstanding customer satisfaction.  Empowered, reliable, and multi-talented manager to improve all internal operations, financial returns, and external customer service.  Excellent inter-personal, phone, and digital communication skills.  Expertise in creating an open environment that has top performers with high standards and empowerment.

Coworker Bondage

Work experience

Jan 2014Present

Accounts Receivable

CenterStaging LLC

Maintain revenue by verifying and posting receipts and resolving discrepancies

  • Posts customer payments by recording cash, checks, wires, and credit card transactions
  • Maintain bank account with daily deposits
  • Maintain customer receivables
  • Resolves account discrepancies by obtaining and investigating information from sales and from customers
  • Resolves collections by examining customer payment plans and payment history
  • Monthly invoices customers
  • Protects organization's value by keeping information confidential
  • Updates job knowledge by participating in educational opportunities
  • Reconciles month end with Rental Point/Quick Books and bank account/Quick Books
  • Daily import/export between programs Rental Point and Quick Book
  • Rental Point and Quick Book maintenance
Mar 2013Present

Promotions Assistant/Team Lead

Radio Disney

Coordinates promotional events and executes on-site

  • Prepares all materials for events
  • Assists loading the van with proper materials
  • Performs maintenance on equipment for on-site events
  • Maintains Radio Disney Facebook page and event postings
  • Formulates client recaps from on-site events
  • Coordinates Radio Disney school assembles
  • Overlooks crew members and events
  • Communicates with client and implements clients' activities
  • Develops new crew members with on-site training
  • Assembles and disassembles event
  • Entertains children with games, prizes, organized fun, and dances
  • Assists Disney Channel talent and artists when on-site for meet and greets
  • Held accountable for all crew members and company van
  • Updates job knowledge by participating in educational opportunities
May 2011Jan 2013

Service Manager

Chipotle Mexican Grill

Managed and developed a diverse pipeline of crew members for Chipotle Mexican Grill positions that executed exceptional customer service and maintained high customer satisfaction

  • Implementing Chipotle's food safety policies and procedures by overseeing crew members
  • Developed crew members through one-on-one cross training
  • Strengthened crew members through biweekly performance evaluations and resolved performance issues
  • Development for the grand opening of a new Chipotle
  • Supervised both Opening and Closing shifts
  • Managed crew breaks, shift changes, shift meetings, and line schedules
  • Cash and safe handling procedures and responsibilities by organizing daily deposits and balancing all cash drawers
  • Assisted with office administration duties
  • Troubleshooting computers, POS system, and any equipment malfunctions
  • Resolved customer incidents and ensured exceptional customer service
  • Created weekly work schedules for all employees
  • Daily inventory counts to project profit/loss statement
  • Placed food orders according to FIFO
May 2009May 2010

Ice Cream Server

Dairy Treat

Maintained the business solely on closing shifts while executing exceptional customer service and receiving high customer satisfaction

  • Executed closing shift solely
  • Cash handling procedures and responsibilities
  • Maintained food inventory and placed food orders
  • Stocked and refilled products
  • Implemented food safety policies and procedures
  • Implemented cleaning policies and procedures for closing shift
  • Resolved customer incidents and ensured exceptional customer service
  • Improved customer satisfaction
Sep 2008Jun 2009

Sales Associate

Younkers

Executed Younkers' vision with exceptional customer service and high standards

  • Cash handling procedures and responsibilities
  • Maintained high quality of appearance for all clothing on the sale floor
  • performed daily dressing room inventory checks
  • Unloaded and stocked new products on sale floor
  • Resolved customer incidents and ensured exceptional customer service
  • Improved customer satisfaction

Education

Certifications

Jun 2011Jun 2014

Calfornia Food Handlers License

Sersafe National Restaurant Association