Download PDF

Divyesh Malhotra

“Seeking a challenging and progressive career using my professional skills & strengths for managerial level or similar assignments in Portfolio & Program/Project Management with an organization of high repute  " .

Summary

  • Highly accomplished Portfolio manager having 14 Years of Experience in all areas of Project portfolio management and governance, Project and program management, Process redesign and improvement, Waterfall and Agile development processes, Product management, International / distributed teams, Business needs assessment , PMO implementation and management, Vendor management, Scrum framework, IT budgeting and financial management, Requirements and use case development.
  • PMP Trained, ITIL V3 & Lean Six Sigma Green Belt Certified professional with a background ranging from an Business Analyst to a Portfolio Manager serving fortune 500 companies and an effective communications management between geographically diverse IT- SMEs and business teams.
  • Demonstrated excellence in delivering quality projects on time, within budget and meeting project objectives and client expectations
  • Excellent verbal and written communication skills, proactive, hands- on and takes initiative with effective problem-solving skills, ability to influence and motivate, while managing and mitigating risks, Communicates complex business and technical concepts and key metrics to project stakeholders of all levels.

Skills

10
Project Management, Custom Software Development, PMO, Portfolio Management, Program/Project Management, Enterprisewide Implementations,   IT Project Lifecycle, Requirements Analysis, ROI Analysis, Costing & Budgeting Project Scheduling, CA Clarity, Team Building & Mentoring, Client Relations & Presentations, Business & IT Planning Vendor Management

Work History

Nov 2015Present

Assistant Vice President

HSBC
  • Coordinated process, organization development, and strategic technology initiatives, reporting to the CTO and VP of Technology Strategy. Managed annual portfolio of $63M and a $78M IT budget.
  • Implemented revised portfolio and governance processes, and managed IT budget preparation through two organizational changes that included integration or divestiture of business units.
  • Supported the integration of technology organizations by collaborating on the definition and roll out of development and governance processes that supported Agile and Waterfall methodologies.
  • Assessed current custom solution development and system integration capabilities of a business unit and defined formal processes that reduced unprofitable service offerings.
  • Conducted assessment of existing technology organization’s capabilities and development
  • Implemented Program Management Office (PMO) for business, managing organization and resources to provide project management services for all IT projects within three business units.
  • Led cross functional team in preparation of annual project portfolio.
  • Assembled and managed IT budget.
  • Increased Senior Management transparency into project status, costs, and potential business impacts by standardizing project management reporting processes across the business units.
  • Achieved annual cost savings of $500K by consolidating Offshore Vendor Management activities in PMO.
  • Launched enterprise project management system that improved tracking of project costs and contributed to a 22% increase in capitalization of software development expenses.
  • Managed transition of offshore consulting work to new vendors when largest offshore consulting vendor faced financial issues and was put up for auction.
  • Preparing annual, quarterly, yearly and ad-hoc valuations.
  • Reviewing and managing existing accounts as well as developing relationships potential new clients to increase the size of a portfolio.
  • Interacting daily with multiple teams within the portfolio department.
  • Making extensive use of algorithms to implement accumulation and portfolio plans.
  • Setting priorities within a portfolio to ensure resources are targeted and effective.
  • Escalating investment matters to the relevant parties concerned.
  • Building strong high trust and valued relationships with colleagues, senior managers, stakeholders and other related third parties

Able to demonstrate keen awareness of investment and operational risk issues

Aug 2014Nov 2015

Project Manager

UnitedHealth Group
  • Initiate, drive, and deliver effective projects in cross-functional, global teams ~ Create, manage, and execute detailed project plans-track projects and deliverables, escalate high priority issues and communicate status ~Developed and maintain project and resource plans.
  • Defines project value proposition, scope, work plan, resource needs, timeline and budget for information technology projects. Manages resources (i.e., capital requirements and human capital, etc.) to complete project on time and within budget.
  • Drives all aspects of I/T Project and Portfolio activity, including collaborating and coordinating across all I/T and business segments.
  • Day-to-day management of projects ensuring effective delivery of projects tasks, deliverables, and milestones on time, within specification and agreed upon project scope ~Responsible for ensuring all project stakeholders are well informed of project progress and decisions.
  • Participate in functional meetings related to the project and is responsible for project estimation, planning, and the project delivery schedule.
  • Communicate regularly with senior management on status, risks and change control.
  • Experience in Management and execution of multiple projects simultaneously, with working knowledge of Software Development and Project Management Life cycle.
  • Plans and manages the implementation of projects/programs including scope, schedule, budget, quality, process, team, customer and issues/risks management.
  • Manage project processes and KPIs,  internal and external project stakeholders including teams, internal stakeholders, customers, partners, vendors. Provides leadership, coordination, facilitation and motivates teams to execute projects successfully.
Jun 2006Aug 2014

Consultant

Verizon Data Services India Pvt Ltd
  • Defines project value proposition, scope, work plan, resource needs, timeline and budget for information technology projects. Manages resources (i.e., capital requirements and human capital, etc.) to complete project on time and within budget.
  • Completed multiple Million $ projects with 3x ROI.
  • Drives all aspects of I/T Project and Portfolio activity, including collaborating and coordinating across all I/T and business segments.
  • Drives the development and execution of project plan by working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives.
  • Evaluate existing processes and procedures. Makes recommendations and drives process improvement using Six Sigma Tools and Methologies like Flow Charts, CNX/Fish bone diagrams, Control and Run Charts, Root Cause analysis, etc.
  • Ensures consistency and adherence to company's standards, processes, and policies for all projects.
  • Manages all aspects of the project execution including: chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting. 
  • Facilitates and manages resource planning, cost estimation, budget development, and cost control.
  • Manages the identification, resolution and escalation of project risks and issues.
  • Plans communication, distributes information as necessary, and provides status reporting.
  • Tracks project budget and resource utilization against plan.
  • Provide thought leadership regarding system / component design, architecture and implementation.
  • Act as a technical liaison with all business partners, vendors and stakeholders.
  • Due Dilligence in Data/Trend analysis with Accumulated Data.
  • Implement Solutions by bringing enhancements within IT systems.
  • Provide the design recommendations and technical governance in the software design, development for the projects.
  • Perform Post Production Impact Analysis by coordinating with Testing Teams
  • Maintain Daily/Weekly/Monthly reports to track improvements in an operational perspective and publish it to the Management/Clients.
Jan 2006Jun 2006

Engineering System Support

CSC India
  • Analysis and design of process metrics, monitoring overall process performance and reporting to the Service lead.
  • Real Time Queue Management or Monitoring abandoned Tickets, Service Level and sending the overall data to the US Counterpart on a daily basis.
  • Attending Technical Conference Calls with US
  • Monitoring and auditing refuted voice calls to make sure that all specified quality parameters are met.
  • Responsible for implementing different projects from time to time for the process improvement.
  • Reporting performance metrics to the Senior Management on a weekly basis.
  • Making Action Plans for meeting any contingencies related to the process keeping in mind the Process Requirement and Check on the process to be implemented.
  • Conducting various tests to identify any areas of improvement.
July 2005Jan 2006

Team Leader

Wipro Ltd
  • Developed a cohesive team of 22 Technical Support Engineers and 2 Subject Matter Experts for HP Technical Support operations.
  • Analysis and design of process metrics, monitoring overall process performance and reporting to the Service lead.
  • Real Time Queue Management or Monitoring abandoned calls, AHT, Service Level, ACW, and sending the overall data to the client on a daily basis.
  • Conducting various tests to identify any areas of improvement.
  • Responsible for implementing different projects from time to time for the process improvement.
  • Reporting performance metrics to the Senior Management on a weekly basis.
  • Making Action Plans for meeting any contingencies related to the process keeping in mind the Process Requirement and Check on the process to be implemented.
  • Performing Appraisals based on performance and behavior.
Dec 2002Apr 2005

Technical Support Engineer

vCustomer Services India Pvt Ltd
  • Administer Technical Support Services for a worldwide industrial customer base. Cited by Technical Support Manager for technical expertise, outstanding customer service orientation, and ability to assess procedural weaknesses and implement effective solutions.
  • Developed appropriate resources to efficiently identify and resolve equipment problems and maintain system operations for customers, resulting in improved customer relations.
  • Trained, supervised, evaluated and provided technical directions to onsite field staff.
  • Assisted in the areas of sales and marketing support, engineering, quality assurance, forecasting and budget planning.
  • Prepared service procedures and trained servicemen. Reduced servicing costs by providing accurate technical assistance via telephone.
  • Maintained and exceeded all clients driven Service Levels (Volume SL's, CSAT, FCR, TPR etc).
  • Attended conference calls directly with to discuss the latest issues and obtain latest inputs.

Projects handled

Analysis and Development Projects:

       Budget: Ranging from $3 million to $7 million

 Work Orders:

Budget: Ranging from 100K to 500K

Type of Projects Handled:

  • Migration
  • Production Support
  • Products roll out
  • Applications enhancements
  • Process Improvements
  • Transisitions

SCHOLASTICS

Jun 2012Jul 2013

Masters Of Business Administration

Karnataka State Open University
Jan 2009Dec 2010

Bachelors In Computer Application

Madurai Kamaraj University
Sep 1998Jul 2001

Diploma In Electronics & Communication Engineering

Board Of Technical Education