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Skills & Interests

SKILLS:  HTML, Visual Basic,MS Office Suite, Social Networking, Oracle, Case Handling.

INTERESTS: Creating Web Pages, Serve Society, Gardening, Current Affairs (NEWS), Photography and more.

Work experience

Mar 2017Present

Trainee - Consultant IT Infrastructure

Telenor, Fornebu.

End User:

  • Handling requests from enduser’s and placing orders with EVRY through EVRY Orderweb (Enduser Order Module).
  • Take contact with enduser’s (Telenor, Accenture & TCS) for missing information.
  • Take contact with EVRY for updates.
  • Handling the case and solving it without any dispute.
  • Documented different cases that I handled in ServiceNow & EVRY Orderweb for future reference. (Shared Mailbox, Distribution List, Mailbox Expansion, Tbox-Active Sync).

Access Management:

  • Assist in the ICFR (Internal Control Financial Reporting) control – Enter new access request per system and attach the RIT numbers in the spreadsheet in sharepoint. (Completed around 60 system’s in half a day).
  • Handling requests from different system’s like CTI Genesys, KOG, Triangel, Sinsen, Leg, Dialer TnD and placing orders with EVRY through EVRY Orderweb (Application Order Module).
  • Authorized User to grant access for Software Requests (Microsoft Visio Professional, MS Office, RealTime Ultramon and more) and Access Requests (Avecto Power User)
  • Take contact with enduser’s (Telenor, Accenture & TCS) for missing information.
  • Take contact with EVRY for updates.
  • Handling the case and solving it without any dispute.

Testing:

  • Was involved in testing between MATRIX and EVRY Orderweb.
  • Ordering laptops/Desktops was automated and I was involved during the testing and also was involved after it came LIVE to production.
  • Was involved in the initial level of testing/planning in automating orders relating to Shared Mailbox,
  • Distribution List, Mailbox Expansion, Mail-Out of office, Tbox-Active Sync, Recover Emails.
Jun 2016Feb 2017

SEO og Performance Rådgiver

Digital Fjord AS, Oslo
  • Following up with clients from various departments.
  • Communicating and coordinating with leads from different parts of the country.
  • Google Adwords, social media management, digital consulting.
  • Analyzing webpages, production of optimized content, technical improvement on webpages, educating customers and salesforce.
  • Workshops for all SEO-aspects, some design and overall improving results for our customers.
  • The position also includes some social media and Adwords knowledge.

Jan 2016Mar 2016

Digital IT Sales Consultant

Multi Sky Consulting AS, Oslo
  • B2B Marketing
  • Selling IT Google Packages.
  • Have already closed interesting deals from UK and Netherlands.
  • Following up many capable leads/clients from all around the world.

Education

Dec2016

NOKUT

Reference: 16/01942

Have received NOKUT’s general recognition for my Bachelors and Masters which is an evaluation of foreign higher education against the Norwegian degree structure.

* Norsk Bachelorgrad - 180 studiepoeng

* Norsk Mastergrad - 120 studiepoeng

20042007

Masters - MCA

SRM University, India.

Masters In Computer Applications - 3 years. Passed Out in "First  Class" with 82.2 % in hand.

20012004

BACHELORS - Bsc.IT

Mahendra Engineering College, India 

Bachelors in Information Technology - 3 years. Passed Out in "First  Class" with 69 % in hand.

Personal Information

2008 - 2013 : All these years my husband was travelling internationally and i was travelling along with him, so i was able to get international exposure. I have always been in touch with the latest updates and i keep myself engaged by working on the computers. I design websites for friends, I write assignments for students studying in UK, I create very attractive presentations and such. I also take online courses in udemy.com when I find time.

I am married with 2 kids. My elder boy is 9years and in Grade5 and my younger girl is 5years and in Grade1.

2018: This year 2018, is full of new opportunities and challenges for me. Yes, I started to attend B1 norsk kurs in Sandvika and I was also doing a praksis job in Asker skole's.I was assisting the teachers and students in Landøya Skole (Technology) and also in Vollen Skole (Programming). I have now got into Telenor, Fornebu for Praksis (fulltime).

Acknowledgement

Date : Dated Today

Sign : Divya