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Dittin Murali

Seeking middle level assignments in Operations Management and Customer Relationship Management

Work experience

Apr 20112015

Operations Manager-Customer Relationship

OnlySuccess Learning Technologies, Dubai
  • Direct efforts to develop customer experience at the point of sales.
  • Maximum profitability through superior customer service.
  • Conduct annual performance reviews for all staff within department.
  • Personally coach, train and mentor my team and provide career development opportunities through training and quality management activities.
  • Communicate company goals to department employees.
  • Ensure that employees are both results-oriented and team-focused.
  • Analyzing sales figures and forecasting future sales volumes.
  • Ensuring customer satisfaction by assessing constant feedback from customers.
  • Up sell the training products to existing customers.
  • Handle product sales increase, individual sales efficiency and account bases by assessments sales activity plan.
  • Ensured that clients were completely satisfied through effective communication and relationship building.
  • Managing and motivating staff to increase sales and ensure business efficiency.
  • Producing reports on performance, measuring these against set indicators.
  • Design and execute the marketing campaign such as Seminar, Events, Road Shows etc.
  • Managed a team of 5 people both in customer service and marketing.


Aug 2008Aug 2011

Associate Operations Manager

OnlySuccess Learning Technologies, Dubai
  • Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels.
  • Supported operational demands and business objectives through staff development.
  • Managed and supervised administrative functions to ensure all paperwork was processed efficiently and in a timely manner.
  • Promoted a positive and professional work environment.
  • Supervised activities related to recruiting and the appointment process.
  • Ensured that clients were completely satisfied through effective communication and relationship building.
  • Met all compliance requirements.
  • Coached employees to ensure quality standards were understood and met.
  • Ensure coordination of training requirement and ensure efficient delivery of the program.
  • Be in constant touch with the customers from time to time to ensure that their expectations are met.
Mar 2007Apr 2008

Senior Analyst

Northern Trust
  • Organizing knowledge transfer sessions for the entire team and training
  • Identifying risk issues and causes in day-to-day operations of the client and suggest effective solutions.
  • Communicating with sell-side analysts and assessing economic trends.
  • Intimating the Accounting team and replying to the Manager giving the outcome of the research.
Nov 2005Feb 2007

Signoff Analyst

Northern Trust
  • Coordinating for the reconciliation between Investment Managers (IMs) and NT’s figures (Attachment A) from IM.
  • Conducting the comparison of Manager with NT figures and checking within tolerance specified by client.
  • Spearheading the reconciliation in TLM and reporting the same to the senior Management.
  • Maintaining the updated documents for client-specific requirements documents.


Jul 2003May 2005

MBA - Specialization in Finance & Marketing

Bharatiyar University
Jul 2000Apr 2003


Calicut University


Global Business Practices
Process documentation and development
Analytical and problem solving
Effective communication
Customer Relationships
Customer Retention and Up selling of Products and Services 
Strong initiative and leadership
Team Training & Mentoring