Operations Manager-Customer Relationship
OnlySuccess Learning Technologies, Dubai
- Direct efforts to develop customer experience at the point of sales.
- Maximum profitability through superior customer service.
- Conduct annual performance reviews for all staff within department.
- Personally coach, train and mentor my team and provide career development opportunities through training and quality management activities.
- Communicate company goals to department employees.
- Ensure that employees are both results-oriented and team-focused.
- Analyzing sales figures and forecasting future sales volumes.
- Ensuring customer satisfaction by assessing constant feedback from customers.
- Up sell the training products to existing customers.
- Handle product sales increase, individual sales efficiency and account bases by assessments sales activity plan.
- Ensured that clients were completely satisfied through effective communication and relationship building.
- Managing and motivating staff to increase sales and ensure business efficiency.
- Producing reports on performance, measuring these against set indicators.
- Design and execute the marketing campaign such as Seminar, Events, Road Shows etc.
- Managed a team of 5 people both in customer service and marketing.