Work History

Work History

Other Work History Avaiable Upon Request
Apr 2010 - Present

Field Operations Manager

Public Health Seattle & King County

As the Field Operations Manager for the Preparedness Section, I supervise a multidisciplinary team, which include employees and volunteer leaders. My team manages our preparedness warehouse, plans for receipt & distribution of the Strategic National Stockpile (SNS) and recruits, manages and provides training to the Public Health Reserve Corps.

Accomplishments include:

  • Increased volunteer roles from 175 to over 400 medical and support volunteers in 14 months; increasing our ability to respond throughout King County
  • Restructured packaging of Public Health’s 600 bed field hospital to insure fast efficient delivery and set up during a disaster
  • Dispersed Field Hospital and Mass vaccination assets throughout county to ensure no single point of failure
  • Authored and tested a volunteer management center plan to process employees, registered volunteers and spontaneous volunteers in one location during a disaster
  • Collaborated with the American Red Cross for joint drills & exercises
Jun 2006 - Apr 2010

Assistant Director Emergency Services

American Red Cross Serving King & Kitsap Counties

Responsible for oversight of Red Cross operations to prepare for disaster responses in King County, Washington. Direct Supervision of a multidisciplinary team responsible for logistics, training, maintenance and deployment of volunteers and employees to disasters both locally and outside our geographic area. In addition, my responsibilities included coordination with our government partners before and during local/regional disasters.

Accomplishments include:

  • Restructured two failing service delivery programs at the American Red Cross saving the chapter several thousand dollars in the first year
  • Successfully served in leadership positions on three Red Cross responses to Presidential Declared events including Red Cross Operations on Galveston Island during Hurricane Ike
  • Restructured our COOP website to provide our leadership volunteers and staff with 24/7 access to Red Cross Disaster plans and the documents needed to run a disaster operation anywhere in America
  • Streamlined  the chapter volunteer training cycle and obtained a 35% retention rate
  • Provide guidance and direction to other Red Cross Chapters in the state of Washington
  • Served as the representative for the Washington State Lead chapter in State meetings
  • Utilized Technology to streamline processes and increase response time of volunteers during a disaster response
Sep 2004 - Jun 2006

Director of Operations

Car Domain Networks

Responsible for all customer facing operations through management of a Customer Service Manager and Fulfillment Center Manager who each managed a group of 10 people.  I provided operational advice to the CEO and other senior staff for planning of marketing campaigns.  Fulfillment operation shipped 85,000 orders per year with 98% shipping accuracy.  The Customer Service Center handled 80,000+ technical support and customer service calls per year.

  • Changed packing flow to increase units shipped from 20 to 80 packages per hour, with minimal cost
  • Drove cost reduction in inventory management through a warehouse reset and aggressive cycle count program
  • Implemented a security and high value tracking program to reduce shrinkage by 65%

Education

Education

Bachelor of Science

University of Phoenix

Skills

Skills

Versatility

I have demonstrated success in analyzing, defining and designing improvements in multiple environments including disaster management, logistics management, volunteer management and customer service.

Collaborative

I forge high performing teams and have the ability to work with diverse groups to advance the assigned mission.

Strategic & Tactical Management

I have demonstrated the ability to operate a disaster relief organization during a Presidential Declared disaster while paying attention to the laws of unintended consequences to head off problems before they happen. Proven leadership with 20 years experience in the US Army.

Interest

American Red Cross - Leadership Instructor

American Red Cross - Job Director - Deployment

Caring Clowns International - Board Member

ShelterBox USA - Response Team Member

Professional Associations

International Association of Emergency Managers 

- Special Needs Caucus Member

- Emerging Technology Caucus Member

Rotary of West Seattle

-Publicity Chair

Membership Committee

Summary

A multifaceted, pragmatic and driven Emergency Management professional who will use a broad range of experiences, skills, leadership and training to plan, mitigate, manage and lead communities to recover from disasters.

Red Cross Training

*Collaborating to Ensure Effective Service Delivery

*Disaster Assessment

*EOC

*Front Line Supervisor

*Fundamentals of Chapter Disaster Ops Management (2 Days)

*Weapons of Mass Destruction (Logistics)

Adult CPR

Client Assistance Card

Disaster Mental Health (Overview)

DIST Instructor Training Course

ESF 6

Family Emergency Service

First Aid

First Call

Fundamentals of Instruction and Facilitation

Intro to Disaster Service

Mass Care

New CPR Adult

Service Delivery Site Management

Shelter Operations

Shelter Simulation

* Red Cross Instructor

Speaking Engagements

Partners In Emergency Preparedness - April 26-27 2011 - Tacoma Washington

FEMA Region 9 & 10 MRC Coordinators Conference  - 2010 - San Diego California

Oregon Citizen Corps Conference - 2011 -  Portland Oregon

FEMA Training

Professional Development Series

IS 100HC - Introduction to ICS for Healthcare & Hospitals

IS 200 - ICS for Single Resources and Initial Action Incidents

IS 700 - National Incident Management System (NIMS)

IS 800B - National Response Framework

G 300 - Intermediate ICS for Expanding Incidents

G 400 - Advanced ICS Command and General Staff - Complex Incidents

G 108 - Community Mass Care Management

G197 - Emergency Planning for Special Needs Population

IS 288 - Role of the Voluntary Agencies in Emergency Management

IS 806 Emergency Support Function Six

Utilization of NCS for Animal Emergency Responders

IS 22 - Are You Ready? An In-depth guide for Citizen Prevention

IS 139 - Exercise Design

IS 230 - Principles of Emergency Management

IS 235 - Emergency Planning

IS 240 - Leadership & Influence

IS 241 - Decision Making & Problem Solving

IS 242 - Effective Communication

IS 244 - Developing & Managing Volunteers

G250.7 - Rapid Needs Assessment

G 270.4 - Recovery From Disaster Workshop

G 289 - State Volunteer and Donation Management Course

IS 292 - Disaster Basics

IS 326 - Community Tsunami Preparedness

G 703 - NIMS Resource Management Course

L 973 - Finance and Administration Section Chief

IS 15.a - Special Event Contingency Planning for Public Safety Agencies

NSS Training - User level 4

Rapid Needs Assessment

Utilization of NCS for Animal Emergency Responders

IEMC - City of Federal Way

IEMC - SEATAC Airport

Transportation Disaster Response- Family Assistance - NTSB

PM Crash Course

EMAC Advance Team Course - Washington

Summer 2007 Logistics Work Shop

Emergency Planning Workshop

Certifications

Certifications
2010 - 2015

Certified Emergency Manager

International Association of Emergency Managers