Dionne Reynolds

• Delivers exceptional service to Wells Fargo consumer banking customers via telephone by quickly answering queries and offering solutions.
• Provides first-call resolutions while following strict procedures that meet federal compliance guidelines.
• Identifies and offers customers bank products and services for financial success.

• Edited freelance and reader-submitted stories, ensuring content was free of spelling, grammatical and factual errors, for the Jupiter Courier Newsweekly, Your News, Vero Newsweekly and several other specialty publications.
• Wrote and rewrote briefs on local organizations and community members for niche publications.
• Prioritized stories for Specialty Publications’ Web section on TCPalm.com, created galleries and information boxes, and crafted interesting headlines.
• Instrumental in increasing Facebook page traffic by 13 percent for YourNews in the first quarter of 2017.
• Coordinated and planned stories for the weekly Real Estate Source magazines.

• Managed the Multiplatform Editing Desk nightly, planning story priorities and leading operations for The Stuart News, the Indian River Press Journal, and the St. Lucie News-Tribune.
• Organized and scheduled employees' tasks and managed page priorities to meet deadlines.
• Improved grammatical, spelling and compositional clarity of stories, graphics and photo cutlines.
• Collaborated with editors and photographers to design pages for the three local papers and the Anderson (S.C.) Independent-Mail.
• Updated TCPalm.com’s website and Facebook and Twitter sites. Posted and prioritized stories, photos, galleries, maps, and embedded documents; updated traffic and weather stories.

• Planned and designed the Metro sections for The Tampa Tribune and The Pasco Tribune.
• Designed the Nation & World pages for The Tampa Tribune, the Richmond Times-Dispatch and the Winston-Salem Journal.
• Edited local stories for the Tribune’s newspapers; gathered and edited Nation & World stories for the Tampa, Richmond and Winston-Salem’s newspapers.
• Added videos, video galleries and photo slideshows to the Tribune's daily e-edition. 

• Planned and edited the newspaper’s local, state and Nation & World sections.
• Managed story and photo workflow to designers, and edited proofs to maximize deadline results.
• Posted and prioritized breaking news, local stories, photos, PDFs, videos and created photo galleries for the newspaper's website.
• Designed pages and created graphics for all newspaper sections.
• Updated and maintained the newspaper’s style guide.

• Led daily planning meetings for the paper.
• Planned and designed the local, business and wire sections for the Clallam and Jefferson County editions.
• Designed the weekly TV Book. Answered readers’ questions and granted requests for the section.
• Coordinated, booked, designed and edited the summer and winter North Olympic Peninsula Newcomers' and Visitors Guides magazines.

• Planned and designed the local sections of the Scottsdale and East Valley editions.
• Edited stories for grammatical, factual and spelling errors; proofed pages.
• Managed page priorities and sent all pages to the prepress department.

• Planned and designed the A1, Metro and Business pages for the state, New River Valley and Roanoke Valley editions.
• Edited local, state and wire stories.
• Posted and prioritized local stories on the newspaper's website.

• Solved insurance agents' software and hardware problems by telephone and remotely by computer software during introductions of Allstate's new computer systems.
• Configured and debugged issues with IBM fixed-function terminals, DeskJet and Lexmark printers, and AS/400 systems.
• Solved problems with Windows NT, Reflections, OS/2, Rumba and dial-up router AS/400 connections, and Life Mobile Office laptops.
• Configured software for the installation of Siemens and Nortel phone systems to individual insurance agency computers for AutoDial functionality.

• Interviewed subjects and wrote news and features stories and columns on high school, community and minor league sports.
• Spearheaded the new Prep Page, including writing columns, picking the Prep of the Week and writing advance stories on weekly high school games.
• Designed agate pages.

Also completed the Olympic Host Broadcast Training program, with an education in audio and commentary systems for 1996 Atlanta Summer Olympics.