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Summary

Results-oriented wordsmith with expertise in editing, writing, page design and social media who delivers top-quality work in print and digital media.

Work Experience

2017Present

Phone Banker 2

Wells Fargo
  • Delivers exceptional service to Wells Fargo consumer banking customers via telephone by quickly answering queries and offering solutions.
  • Provides first-call resolutions while following strict procedures that meet federal compliance guidelines.
  • Identifies and offers customers bank products and services for financial success.
September 2016May 2017

Niche Publications Copy Editor

Treasure Coast Newspapers
  • Edited freelance and reader-submitted stories, ensuring content was free of spelling, grammatical and factual errors, for the Jupiter Courier Newsweekly, Your News, Vero Newsweekly and several other specialty publications.
  • Wrote and rewrote briefs on local organizations and community members for niche publications.
  • Prioritized stories for Specialty Publications’ Web section on TCPalm.com, created galleries and information boxes, and crafted interesting headlines.
  • Instrumental in increasing Facebook page traffic by 13 percent for YourNews in the first quarter of 2017.
  • Coordinated and planned stories for the weekly Real Estate Source magazines.
December 2012September 2016

Lead Multiplatform Editor

Treasure Coast Newspapers
  • Managed the Multiplatform Editing Desk nightly, planning story priorities and leading operations for The Stuart News, the Indian River Press Journal, and the St. Lucie News-Tribune.
  • Organized and scheduled employees' tasks and managed page priorities to meet deadlines.
  • Improved grammatical, spelling and compositional clarity of stories, graphics and photo cutlines.
  • Collaborated with editors and photographers to design pages for the three local papers and the Anderson (S.C.) Independent-Mail.
  • Updated TCPalm.com’s website and Facebook and Twitter sites. Posted and prioritized stories, photos, galleries, maps, and embedded documents; updated traffic and weather stories.
May 2011November 2012

Page Designer/Copy Editor

Media General Consolidated Editing Center
  • Planned and designed the Metro sections for The Tampa Tribune and The Pasco Tribune.
  • Designed the Nation & World pages for The Tampa Tribune, the Richmond Times-Dispatch and the Winston-Salem Journal.
  • Edited local stories for the Tribune’s newspapers; gathered and edited Nation & World stories for the Tampa, Richmond and Winston-Salem’s newspapers.
  • Added videos, video galleries and photo slideshows to the Tribune's daily e-edition. 
December 2005February 2011

Night News Editor/Wire Editor/Page Designer

The Kitsap Sun
  • Planned and edited the newspaper’s local, state and Nation & World sections.
  • Managed story and photo workflow to designers, and edited proofs to maximize deadline results.
  • Posted and prioritized breaking news, local stories, photos, PDFs, videos and created photo galleries for the newspaper's website.
  • Designed pages and created graphics for all newspaper sections.
  • Updated and maintained the newspaper’s style guide.
May 2004December 2005

Senior Copy Editor/Page Designer

Peninsula Daily News
  • Led daily planning meetings for the paper.
  • Planned and designed the local, business and wire sections for the Clallam and Jefferson County editions.
  • Designed the weekly TV Book. Answered readers’ questions and granted requests for the section.
  • Coordinated, booked, designed and edited the summer and winter North Olympic Peninsula Newcomers' and Visitors Guides magazines.
December 2002January 2004

Copy Editor/Page Designer

The East Valley Tribune
  • Planned and designed the local sections of the Scottsdale and East Valley editions.
  • Edited stories for grammatical, factual and spelling errors; proofed pages.
  • Managed page priorities and sent all pages to the prepress department.
    August 2000December 2002

    Copy Editor/Page Designer

    The Roanoke Times
    • Planned and designed the A1, Metro and Business pages for the state, New River Valley and Roanoke Valley editions.
    • Edited local, state and wire stories.
    • Posted and prioritized local stories on the newspaper's website.
    April 1999May 2000

    PC Support Representative

    Allstate
    • Solved insurance agents' software and hardware problems by telephone and remotely by computer software during introductions of Allstate's new computer systems.
    • Configured and debugged issues with IBM fixed-function terminals, DeskJet and Lexmark printers, and AS/400 systems.
    • Solved problems with Windows NT, Reflections, OS/2, Rumba and dial-up router AS/400 connections, and Life Mobile Office laptops.
    • Configured software for the installation of Siemens and Nortel phone systems to individual insurance agency computers for AutoDial functionality.
    November 1996May 1998

    Sports Reporter

    Naples Daily News
    • Interviewed subjects and wrote news and features stories and columns on high school, community and minor league sports.
    • Spearheaded the new Prep Page, including writing columns, picking the Prep of the Week and writing advance stories on weekly high school games.
    • Designed agate pages.

      Education

      Examples of Design and Editing

      Skills

      NewsGate

      Newspaper production software

      Presto

      Newspaper production software

      SaxoPress

      Newspaper production suite

      Adobe InDesign and InCopy

      Newspaper design and editing software

      DTI

      Newspaper production suite

      CCI

      Newspaper production suite

      Adobe Photoshop, Illustrator, Acrobat

      Creative applications

      Quark XPress

      Newspaper design software

      Microsoft Office

      Business software

      Clickability

      Content management system

      Entourage

      Content management system

      Certificates

      Poynter News University: Digital Analytics and Social Media, September 2014

      Poynter News University: Scripps Edit with Confidence and Accuracy, September 2014