Marketing executive with 18+ years of experience in different corporate and multicultural environments and 15 years of experience on project leadership, consulting, team leading and project financial evaluation. Implemented CRM projects, Implemented and managed loyalty, win-back and cross-sale programs. Data-warehouse and database operation and business functionality design, RFP elaboration and evaluation for CRM related systems. In-depth experience in the implementation, managing and strategy for inbound & outbound call centers. Customer service and quality reengineering and process implementation expert. Worked on Six Sigma and ISO9002 implementations and under Sarbanes–Oxley and local and international banking regulations as well as Call center PCI certification. Highly effective on team building leadership.
Strategic Services Director, Latin America at TPG Telemanagement
- Mexico City
- +52 1 5555010191 - +52 55 62370540
- [email protected]