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Dina AbdElAziz Hafez Fouda

HR-Specialist

Summary

a creative employee with more than one year experience  in human resources duties:administration,supervision,employee service,employee counseling in diverse workplace environments  

Work History

2016present

HR Generalist

Flyin.com
  1. Recruitment  (pooling-screening-filtering resumes-interviewing candidates )
  2. Personnel (insurance forms 1&6- preparing the Job offers-preparing the hiring contracts- attendance , handling employees files, contracts renewal ,and resignation process.)
20152016

HR-specialist

Reechome for Real Estate

1. Enhance the human resource policies and procedures of each of the company in order to improve the overall performance and effectiveness.

2. Manage and review the employees database accurately to ensure        that data and documents are always up-to-date .

3. keeping CV's  updated continuously (hard & soft copies).

4. creating the pool of candidates from a various destinations and filtering CV's..

5. present reports to general Manager about  recruiting activity /status.

6. Describe the work duties, salary and benefits of a particular vacancies.

7. Screen, test and assess candidates schedule and conduct interviews with the eligible candidates.

8. Perform other related duties as required.

9. Ensure that all employees have the necessary support and information on all employment matters.

10. These  tasks includes recruiting, interviewing, screening and placing candidates.  personnel records, , as well as tracking employees  performance and recording any issues.

20142015

Tele-Marketing

 E-group


Marketing section i was gathering surveys from offshore companies for the sales team to make more sales for an anti virus program.   

20122014

International Account Advisor

Vodafone International Services

* In billing department: I was responsible for explaining the bills for the customers and handling there complaints about it.

* Technical department: As an up scaling in this department I was responsible for handling the issues that the customer faces in the handsets and network as well.

2012

Offshore Telesales

Wasla Outsourcing

* I was responsible for calling project managers at foreign and Arabian companies to promote Project to the point “P2P” conference and exhibition in Abu Dhabi, United Arab Emirates.

* Sell conference tickets to clients in order to make registration for the conference.

* Check the registration list and make sure that all the attendee have already subscribed in the conference.

Education

 20142015

PROFESSIONAL DIPLOMA - HUMAN RESOURCES MANAGEMENT

THE AMERICAN UNIVERSITY IN CAIRO 

Grade:A
diploma segments:
* Strategic Management

* Recruitment & Placement

* Training & Development

* Compensation & Benefits

* Employee Relation & Labor Law

2011

Bachelor Degree

Cairo university 

Faculty of Commerce 

Courses

* Personal victory, presentation and communication skills (in Vodafone) 2007-2008.

* Soft skills course by "DHL" in HR department.

Key competency

* Commercial acumen on delivering business benefits in day to day decisions.

* Extensive experience of understanding and analyzing the customer behaviors.

* Significant knowledge of customer driven marketing techniques and processes and experience of Customer thinking Analysis.

* Strong planning and leadership skills.

* Excellent communication, supervision and influencing skills.

* Accountability for bottom-line impact

Job -Related skills

Language

* English: fluent

* Arabic: Mother Tongue

Computer/ System

* Microsoft Office : very good

Personal information

* Date of Birth: 8/2/1987

* Nationality: Egyptian

* Marital status: Single