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Manager, Global Client Services and Business Operations


In charge of a global team responsible for directing the outsourcing services for IBM’s external clients. Manage client relationships and interact with suppliers worldwide to improve serviceability and cost. 

  • Drive worldwide strategy and operation initiatives to improve serviceability across the supplier base. 
  • Develop core supplier programs through spend consolidation and partnerships.

“(Dima) demonstrates strong leadership skills by instilling confidence in her team and by taking decisive action when issues arise.  Her positive outlook and high energy motivates the team members to perform at levels exceeding their own original expectations.  Dima has a clear understanding of her strengths and weaknesses, this self-knowledge enables her to confidently seek outside advice on matters beyond her expertise and comfort level ..... From a personal standpoint, I am a better person for having experienced the opportunity to work with Dima."

Reporting Employee

"Dima is a true people manager, she is honest, trustworthy and willing to go that extra mile to ensure the success of her subordinates, and even those outside her management responsibility.  Not only is Dima an outstanding people manager, she is a true customer advocate; she is non-compromising when it comes to customer's delight.  While working with some very difficult customers, she always maintains composure and commitment to the IBM Customer Service." 

Reporting Employee


Technical Assistant: Executive Project Leader


Primary point of contact and executive communication for three IBM Vice Presidents, global counterparts, and direct reports. Led fresh global strategies that covered: Indirect Procurement, Global Procurement Services, and Client Services Procurement.

  • Developed pioneering plan to foster leadership and develop resources in emerging markets.
  • Spearheaded HR projects to analyze the workforce and provide optimal business balance strategy.
  • Drove collaboration and consistency for the global sourcing organization.

Operations Manager


Expatriate assignment in Japan; challenged to interface and align with the internal IBM Brand executives, drove improvement in compliance and savings, plus enhanced communication and cultural understanding.


  • Improved client satisfaction withchange management initiatives, including multicultural negotiation plan to globally standardize Japanese sourcing processes.
  • Fostered communication to mitigate traditional barriers and facilitate cultural understanding: developed change management training, and US business culture and communications classes to the local IBM Team.
  • Supported local initiatives to ensure work balance across the workforce and to build high performing teams.

Award granted:

  • Japan Services Sourcing County Manager Award, 2008

Strategic Sourcing Specialist


 Performed a unique dual role; was responsible to work with the Sales Team to promote IBM's offerings and capabilities to external clients, and also lead IBM Procurement initiatives to support the internal requests.


  • Managed strategic relationships covering scope of $100M+ in spend with premier global consulting firms specializing in strategy, operations and financial services.
  • Drove turnaround time improvement enabled collaboration with suppliers
  • Coordinated RFPs and developed and led the e-Sourcing usage training for the Business Services Council. 

Awards granted:

  • IBM Bravo Award for contributions on the Consulting Services RFP
  • IBM Bravo Award for driving the Emptoris (e-Sourcing Solution) Tool Initiative
  • Recognition Award for leading Legal Services RFP for Utility client in Emptoris

Leadership Development Program


Selected for a competitive, high potential rotational program to gain holistic understanding of the IBM business and develop leadership capabilities across the firm.

Project Rotations:

Global Customer Fulfillment Project Manager – Southbury, CT

Operations Project Manager, IBM Low-End Server – RTP, NC

Business Transformation Consultant – Pittsburgh, PA

Sourcing Strategist, Services Procurement – RTP, NC

Key focus:

Development of global off-shoring strategies, organizational design, business process innovation, leadership in a matrix organization, and end-to-end business transformation.


Foundational Career Experience

Intuit, Merrill Lynch, Bank of America

Gained considerable sales, negotiations, and project management experience in world-class organizations; received highest praise for exemplary customer service.

Employers: Intuit, Merrill Lynch and Bank of America.



IBM Leadership Development Programs
  • Corporate Service Corp: Project in Pretoria, South Africa, Nov 2012-April 2013
  • Leadership Talent Accelerator Program, 2012-2013
  • Knowledge Ambassador Program, 2011-2013
  • Leadership Excellence Program, 2006-2007
  • Supply Chain Leadership Program, 2004-2006

Award granted:

  • IBM Top Trainer Award, The Knowledge Ambassador Program, 2011

Master of Business Administration

University of San Diego

Awards granted:

  • USD Leadership and Service Award, 2004
  • Top MBA student in Supply Chain Management Award, 2002 & 2003
  • USD Supply Chain Management Association Presidential Award, 2003


San Diego State University


Patti Peters

Ravi Parikh

Bob Murphy


"Transformational catalyst for leadership development and empowerment"

My career path enabled me to build a broad experience in International Business, Leadership, Supply Chain Management, and Consulting Services. In addition to a deep application in directing global teams, client & supplier relationships, and multi-cultural understanding. This combined with world-class leadership training and a graduate degree in Business Administration give me a strong foundation to succeed. In my current job I hold a dual role; on the organization chart I manage a department that supports the global sourcing for external IBM clients. And my second role focuses on developing and coaching future leadership talent across the globe, which aligns with IBM’s globalization strategy. I travel internationally and conduct training on Leadership Competencies and Relationship Building. I am thrilled to be a catalyst for empowerment by utilizing my skills to inspire the next generation of leaders.


  • Public speaking
  • Motivational coaching and mentoring
  • Conducting lectures in leadership development and relationship buliding topics
  • Empowering women in growth areas and third-world countries
  • Traveling and exploring different cultures

“Dima has been an invaluable mentor and coach to me for the last year ..... she has an uncanny knack for recognizing and cultivating leadership skills in others.  She has helped me with everything from developing long term career goals to creating a brand to honing my executive presentation skills.  I can always count on Dima to give me honest, constructive feedback and to make me look at things in a new light.  Dima's enthusiasm for continuous development is contagious!  She has inspired and motivated me to be the best I can be, not only professionally, but also personally."

Professional Mentee

Conferences and Volunteerism