Manager, Global Client Services and Business Operations
In charge of a global team responsible for directing the outsourcing services for IBM’s external clients. Manage client relationships and interact with suppliers worldwide to improve serviceability and cost.
- Drive worldwide strategy and operation initiatives to improve serviceability across the supplier base.
- Develop core supplier programs through spend consolidation and partnerships.
“(Dima) demonstrates strong leadership skills by instilling confidence in her team and by taking decisive action when issues arise. Her positive outlook and high energy motivates the team members to perform at levels exceeding their own original expectations. Dima has a clear understanding of her strengths and weaknesses, this self-knowledge enables her to confidently seek outside advice on matters beyond her expertise and comfort level ..... From a personal standpoint, I am a better person for having experienced the opportunity to work with Dima."
"Dima is a true people manager, she is honest, trustworthy and willing to go that extra mile to ensure the success of her subordinates, and even those outside her management responsibility. Not only is Dima an outstanding people manager, she is a true customer advocate; she is non-compromising when it comes to customer's delight. While working with some very difficult customers, she always maintains composure and commitment to the IBM Customer Service."