Daphne Ignatius

Daphne Ignatius


"I Get Things Done"

Director with excellent track record in project delivery, IT governance and driving process change.In the last 4 years, turned around two IT departments, delivered $36M in new product revenue and saved $13M in annual recurring costs.Broad technical versatility, strong leadership and problem-solving skills, backed by 14 years of IT experience, an MBA and various certifications.US Citizen.

Work experience

Work experience
Feb 2012 - Apr 2014

Director of Program Management Office

Ista North American

Founded Ista’s corporate PMO made up of15 employeeswith a$2M budgetAccountable for Portfolio Management, Demand & Capacity Planning, Project Execution, SDLC process & Release Delivery for the company.

  • �Built the PMO from scratch and established a formal Project Approval Committee of C-level executives to ensure that the correct initiatives were selected for investment.
  • �Partnered with the Sales organization on business development by developing schedules, estimates, assumptions and risks that were used to create proposals.
  • �Worked directly with clients during the Discovery phase to finalize scope and establish ground rules.  Created SOWs, project plans, defined deliverables, roles & responsibilities and client dependencies.
  • �Program-managed the following initiatives:
    • A high-visibility, multi-state client implementation with a $1.6M budget andworth $6M in annual recurring revenue to the company.
    • The onboarding of four new clients concurrently onto the IstaNet platform with a total budget of $350K and worth $1M in annual recurring revenue.
    • The company’s mission-criticalPCI compliance initiative, achieving the ROC for Ista’s Payment services in time to prevent client departures.
  • Redesigned and rolled out a lean SDLC process to the entire company within 5 months of arrival.
    • Reduced Demand Planning effort from 30 to 4 hours/week, eliminating a full-time Demand Planner role.
    • Reduced the number of recurring tactical meetings by 66%.
    • Eliminated multiple tracking and management tools by consolidating everything into Jira, enabling an accurate portfolio-wide view and the automation of reports.
  • �Represented the company in videos on Ista North America’s career site.

�Technical Environment: .NET, SQL Server, Jira Agile (formerly Green Hopper), Team Foundation Server (TFS), MS Project, Visio, Agile SCRUM methodology, PCI standards

Nov 2009 - Feb 2012

Director, Project Management

Global Payments

Delivered several high-visibility strategic initiatives for the company.

  • �Led Global Payments’s Mobile Payments initiative intended for use on iOS and Android devices in North America and the UK. 

  • Managed the startup and integration of Global Payments Brazil, utilizing resources from every department within Global Payments and interfacing with multiple C-level executives.
  • Delivered a $9M Oracle Finance R12 implementation, consisting of 7 standard Oracle modules & 6 custom applications that supports the company's Finance, Accounting, Settlement and Financial Reporting functions across 19 countries.
  • Delivered a web-based boarding system for 3rd party merchants for the Indirect channel.
  • Designed and rolled out a new Infrastructure Requirements form & process to streamline the process of Infrastructure build outs.
  • Redesigned & streamlined the Change Control process to utilize an approval hierarchy.
  • Recognized with Global Payment's 2011 Circle of Excellence award. 

Technical Environment: MS Project Server (EPM), Oracle eBusiness Suite R12, ERP, AIM Methodology

Aug 2008 - Jul 2009

Director of Project Management Office (PMO)

TSYS Prepaid

Accountable for delivery on the company’s portfolio of programs and projects.Directed the PMO, a $1.5M budget and 7 Project Managers with accountability for the company’s demand planning, project prioritization, project delivery, release management, resource forecasting & capacity planning.

  • Program-managed the delivery of a new industrial-strength card payment processing platform.
    • Reduced real-time Authorization response time by 91%.
    • Improved Settlements & batch processing time by 225%. 
    • Improved web application performance by 35%
  • Redesigned & rolled out the division’s SDLC, Release & Change Management processes collaboratively to close an audit gap.  Took a process that the auditors reported as “inconsistent and fragmented” prior to my arrival, to passing the 2009 PCI and SOX audits on the first try.
  • Shifted the division from a waterfall development methodology to an iterative SDLC to enable speed and agility through simple & repeatable processes. 
  • Replaced the company’s broken demand planning process with a repeatable & SLA-based approach.  Implemented a portfolio-level executive dashboard for transparency into delivery commitments.
  • Drove the adoption of a Governance tool called PlanView, replacing an error-prone, spreadsheet-based approach to Portfolio Management, Capacity Planning & Resource Management.
  • Established a set of standard artifacts and project plan templates, for use within the PMO.

Technical Environment: J2EE, Oracle 10g, DB2, Agile SCRUM, PMBOK, Hibernate, Spring Framework, Ms Project, PlanView, Serena Business Mashups, JBoss, Jira, Confluence, Subversion, Visio, Use Cases, HP Quality Center, PCI

Jul 2007 - Apr 2008

Senior Manager of Web Development


In charge of servicing 6 revenue-generating lines of business through the company’s web development / eCommerce team.  Directed the development, maintenance and 24x7 production support for all the company’s credit card application and online banking websites.  Managed a $4M budget and a cross-functional staff consisting of 8 employees and 10 contractors.

  • Generated 50% of the company’s card acquisitions via 44 websites, supporting 11 card brands.
  • Turned around the IT department, reduced costs, and improved deliverable quality within 6 months. 
    • Reduced critical production issues by 60% via improved quality and release controls. 
    • Boosted average website uptime from 97.8% to 99.7%.
    • Delivered a new SOA web framework which decreased card application losses, resulting in $10M reductions in marketing costs. 
    • Generated $360K savings in reduced call center volume via new self-service capabilities. 
    • Reduced the time to bring up a new card brand down to 3 weeks via reusable components.
    • Department recognized with the “Raising the Bar” corporate award in 9th month of tenure.
  • Presented recovery strategy to the CIO and Vice Presidents in 6th week of tenure, and commended for thoroughness of the approach. 
  •  Instituted a controlled SDLC release process that balanced control with execution speed to deliver 2 releases per month.
  • Quantified department value and retained entire staff during a 20% across the board IT layoff.
  • Developed and guided the implementation of offshore strategy; brought in Cognizant with broad capabilities, reducing the department burn rate by 32% without releasing any employees. 
  • Recognized by the CIO as an example of quickly dealing with change and positively influencing key executives’ decision-making regarding strategic direction and staff reduction.

Technical Environment: J2EE, JBoss, Oracle 10g RAC, PL/SQL, .Net, Agile Methodology, MS Project, Clarity, Linux, Unix, Eclipse, Subversion, Selenium, BuildForge, HP Quality Center & Quick Test Pro, Visio, HP OpenView

Mar 2004 - Jun 2007

Senior Director of Project Management


Headed project delivery for 3 U.S. mission critical programs while managing the Project Management team in Equifax’s Web Development / eCommerce business unit.  Supervised 7 direct reports and indirect project reports of up to 150 onshore and offshore resources.

  • Consistently tasked with delivering the highest risk and highest profile initiatives within the business unit, such as:
    • The new 3-in-1 Credit Monitoring product with $34M in revenue for 2006.
    • The Adverse Action self-service site with $1.5M /year in cost savings.
    • GE-Money’s ID Theft Defender product that required coordinating efforts across 5 suppliers.
    • Equifax’s first content-managed and ad-supported website (learn.equifax.com) that opened a new revenue stream worth $1.8M in 2007.
    • The new UK Credit Rating product for the fledgling UK Website, increasing the Equifax UK’s revenue stream by 110% in 2004.
  • Program-managed the U.S. and Regulatory programs valued at $140M in revenue.  Personally accountable for managing and delivering U.S. releases ranging in size from $700K to $1.4M.
  • Managed the $12M Siebel Enterprise Integration program, including program & project planning, risks, issues, schedule, milestones, communications, budgeting, hiring, as well as the overall deployment strategy to deliver business value every quarter.
  • Built a PMO from scratch and established the project management standards for the division.
  • Redesigned the divisions’s SDLC process and IT Governance framework to transition the group from an in-house development model to a Fixed Price (Offshore) development model with Infosys.

Technical Environment: J2EE, Websphere 5.1, Oracle 10g RAC, PL/SQL, EJB, XML, JSP, Struts, Seibel 8.1, Rational Unified Process (RUP), Agile, Solaris, CVS, Maven, HP Quality Center, HP PPM, MS Project, Requisite Pro, UML, FatWire Content Management

Oct 2001 - Mar 2004

Web Development Manager


Directed a team of 8 in the architecture, development, and delivery of a 3-tier web-based Employee Benefits Management System.

  • Delivered the Professional Services application designed to board new customers onto the core benefits application. 
  • Reduced the configuration for new customers from six weeks down to one week.

Technical Environment: J2EE, Oracle 9i, Weblogic 6.1, Oracle Designer, Enterprise Manager, Management Server, ERWIN, Visio 2000, Windows 2000 Advanced Server, MS Project, Rational Unified Process (RUP) methodology.

1999 - 2001

Project Manager / Business Analyst (Contract)

  • Directed the 15-member systems integration team for a $40 million development project. 
  • Identified and resolved $6M accounting discrepancy and other data conversion issues. 
2000 - 2000

Software Architect & Project Manager

  • Delivered an object-oriented Healthcare Materials Management system, designed to allow hospital networks to manage their own supply chain.
  • Responsible for managing development teams through the full lifecycle, complete with software deliverables and milestones.
1996 - 1998

Senior Consultant

Deloitte & Touche Consulting Group
  • Provided consulting services to Fortune 500 companies including Cendant, Applebees and State Farm.
  • Designed key subsystem of a $40 million real estate solution to support daily operations of Century 21, Coldwell Banker and ERA, including 300 corporate users and 7000 real estate brokerages.


Aug 1994 - May 1996


University of Kansas
Aug 1990 - May 1994


University of Kansas



Certified Scrum Master

Scrum Alliance

ITIL Foundation v3


Sun Certified Java Programmer


Oracle Certified Associate DBA ( OCA)


Six Sigma Green Belt


Project Management Professional (PMP)

Project Management Institute (PMI)