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Objective

Technically-advanced information technology specialist successful in software administration and data communications.

Work experience

Dec 2001Present

Owner/ Head Programmer

Liquid Noise Entertainment

Owner:

  • Managed  employees (5)

  • Coordinate teams

  • Conduct daily business operations (manage budget, marketing, networking)

Head Programmer:

  • Oversee projects

  • Forecast equipment needed by programming department

  • Maintain deadlines

Jan 2011Present

Onsite Technical Support

Barrister

Onsite technical support for clients of Barrister requires me to do hardware and software repairs for various types of printers and computers.

Jul 2011Present

Technical Support

Kelly Services

Technical Support for Kelly Client, Apple assisted customer with technical issues with their apple products

Aug 2012Present

OnSite Technical Support

Field Solutions

  • Provided thorough support and problem resolution for customers.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
Aug 2014Present

Online Moderator

MetaModverse

Moderate online content

Oct 2012Aug 2014

Medical Courier

Premier One
  • Deliver specimens, supplies and reports to doctors and hospitals based on set schedule or urgent time frames.
May 2010Sep 2010

Assistant Manager

Val-E-Tronics
  • Manage employees (2)
  • Conduct daily business operations (manage budget, marketing, networking)
  • Customer Support
  • Main Technical support operative
  • Main Repair Operative
Jan 2008Mar 2009

Quality Assurance Analyst

JLodge LLC

This was a telecommute from Youngstown,Ohio

  • Assessed Quality of Technical support for JLodge's clients.

  • Installed and maintained company software remotely.

Oct 2003Dec 2004

Webmaster/ Technical Advisor to Office of the Dean

College of Fine and Performing Arts: Deans Office YSU

Webmaster:

  • Updated and maintained Bliss Hall webpage

Technical Advisor:

  • Provided technical assistance to all employees of the Deans’ Office

  • Served as general liaison for software based projects including Power Point presentations and layout of Bliss Hall Press Publication

Jan 2002Oct 2003

Utility Worker

Media and Academic Computing: YSU

  • Repaired and maintained various multimedia equipment

  • Transported equipment to full campus of Youngstown State University

Education

Sep 2014Present

Masters of Information Technology

Southern New Hampshire University

Information Technology Masters with a focus on Game Development