Technically-advanced information technology specialist successful in software administration and data communications.
Aug 2012 - Present
OnSite Technical Support
- Provided thorough support and problem resolution for customers.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Maintained composure and patience in face of difficult customer situations.
Dec 2001 - Present
Owner/ Head Programmer
Liquid Noise Entertainment
Managed employees (5)
Conduct daily business operations (manage budget, marketing, networking)
Forecast equipment needed by programming department
Aug 2014 - Present
Moderate online content
Jul 2011 - Present
Technical Support for Kelly Client, Apple assisted customer with technical issues with their apple products
Jan 2011 - Present
Onsite Technical Support
Onsite technical support for clients of Barrister requires me to do hardware and software repairs for various types of printers and computers.
Oct 2012 - Aug 2014
- Deliver specimens, supplies and reports to doctors and hospitals based on set schedule or urgent time frames.
May 2010 - Sep 2010
- Manage employees (2)
- Conduct daily business operations (manage budget, marketing, networking)
- Customer Support
- Main Technical support operative
- Main Repair Operative
Jan 2008 - Mar 2009
Quality Assurance Analyst
This was a telecommute from Youngstown,Ohio
Assessed Quality of Technical support for JLodge's clients.
Installed and maintained company software remotely.
Oct 2003 - Dec 2004
Webmaster/ Technical Advisor to Office of the Dean
College of Fine and Performing Arts: Deans Office YSU
Updated and maintained Bliss Hall webpage
Provided technical assistance to all employees of the Deans’ Office
Served as general liaison for software based projects including Power Point presentations and layout of Bliss Hall Press Publication
Jan 2002 - Oct 2003
Media and Academic Computing: YSU
Repaired and maintained various multimedia equipment
Transported equipment to full campus of Youngstown State University
Sep 2014 - Present
Masters of Information Technology
Southern New Hampshire University
Information Technology Masters with a focus on Game Development
Sep 1998 - Dec 2009
Competed a Minor in Art and Technology