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What Drives Me

pas⋅sion  -  a strong or extravagant fondness, enthusiasm, or desire for anything

Successful businesses I have worked with are passionate about their product, service, or cause. They have developed a culture driven by individuals consumed with making their product or service the market leader.  I call this passion with purpose – what I bring to each and every opportunity.

ex·e·cu·tion - the act or mode or result of performance

Disciplines like strategy, leadership development, and innovation are understood aspects of any successful business.  What we don’t often hear or discuss is the idea of execution – actually getting things done.  This never seems quite as glamorous as the other topics.  However, the ability of any organization to execute is often the ultimate difference between itself and its competitor.

With more than twenty years of professional experience that includes positions as Chief Operating Officer, Vice President, Program Manager and Consultant, I not only understand what execution is about, but have used this knowledge in establishing successful new business ventures, turning around failing operations and creating sustainable profitability and growth for numerous public and private businesses.

My objective in any opportunity is to assist organizations in understanding the power of purposeful passion and strategic execution that creates sustainable excellence.  This is accomplished through the application of technical knowledge, operational expertise, creativity, excellent people skills, strong work ethic, and proven leadership.

Recent Project Work Examples

Work experience


Senior Manager - Retail Services

TXU Energy

Senior Manager for Retail Services at TXU Energy, a market-leading competitive retail electricity provider, powering the lives of more Texans than any other retailer. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services. TXU Energy is a subsidiary of Energy Future Holdings Corp.


Principal Consultant

Charles Morris and Associates Inc.

Charles Morris and Associates is a unique business services firm specializing in sales, marketing, operations and executive business services. CMA provides technology centric services and outsourced executive management for start-up and existing SMB clients focusing on the implementation of performance improvement programs that deliver tangible, sustainable results. Noteworthy assignments:

  • President and COO consulting role for NewMarket Technology. With three troubled acquisitions and two existing business operations faltering, NewMarket required a turnaround plan that would stabilize operations and align the new companies with the companies evolving business strategy. Successfully stabilized and integrated all operations under a single corporate umbrella establishing positive operating margins, restructuring debt and identifying new sources of capital.
  • Strategic Development Consultant for CompUSA. Worked with CEO and senior management team in designing a new retail store format focused on moving the company into expanded geographic markets and creating new growth opportunities in the small to mid-sized market segment. Provided market research and planning guidance in the development of the final strategic business plan.
  • Chief Operating Officer consulting role for Onit Communications. Late entry start-up in VoIP communications sector facing stagnant growth and increasing competition. Developed turnaround plan focused on rapid growth utilizing existing network infrastructure to purchase undervalued and struggling VoIP companies through asset purchase agreements. Established immediate growth of customer base and corresponding revenues that allowed the company to successfully secure a buyer. Assisted the Board in the sale of the business and coordinated the transition of personnel and customers to the new owner.
  • Director of Business Development for VT&T, a start-up communication services company providing market research, sales and marketing collateral material, pricing strategy and customer support documentation. Managed business development and marketing programs focused on implementing a new virtual office product directed at Fortune 500 companies. Recruited clients such as Disney Consumer Products, Medtronic, and GMAC directly interfacing with key executives in both proof of concept trials and production implementation. 

Executive Director Business Development

Working directly with the CEO and President, managed corporate business development and strategic growth opportunities serving as the executive interface to industry councils and internal business divisions regarding the implementation of new business initiatives.


Senior Director Technology Services

Department Head for $300M technology services division with complete P&L responsibility. Responsible for the daily operations of 230 technical service centers, centralized product returns center, national customer service help desk and professional services group supported by more than 3,500 service professionals nationwide.


Senior Director Services Sales and Marketing

Responsible for driving technical service revenue through targeted National Accounts, as well as recruiting additional accounts into the program. Took lead in creating custom service solutions to satisfy the unique requirements of each customer. Personally developed all large-scale technical proposal responses.


Division President - VP of Operations

P&L manager overseeing daily operations of the North American distribution center and Free Trade Zone comprising transportation logistics, customer service, administration, information systems, warehouse operations, repair services and product returns departments. Provided the vision, design and plan for the spin-off of the product returns/refurbishment department as a wholly owned subsidiary saving millions in operating expense and extending the lifecyle of Uniden's paging product line.


VP of Technical Services


Directed the daily activities of a corporate staff of 135 associates and 1,100 field service technicians managing a technology services business with more than $60M in annual sales.  Established and maintained corporate relationships with manufacturers, distributors, and third-party service organizations, Implemented new operating procedures that cut fixed costs by 36%.


Quality Assurance
ISO 9000 series, Six Sigma, TQM, and Continuous Improvement program experience, QC Inspector and Trainer
Technology Services
US Navy Combat Information Systems Offcier; Information System Security Officer, IT Project Officer
Vendor Management - Channel Development
Partner recruitment, product and program development, VAR Business award winner; Major account vendor management/development (AOL, Apple, HP, IBM, Cisco)
Product Development - Marketing
Design, Focus Groups, Direct Marketing, Audio/Video Development Adobe InDesign, Illustrator, Photoshop
Program - Project Management
Web Development - Multimedia Production
HTML, CSS, Dreamweaver, Final Cut, Macromedia, Adobe CS3/4, Visio/Omnigraffle, MS PowerPoint/Apple Keynote
Telecom/Data Communications
VoIP, WiFi, WiMAX Lucent, Avaya, Cisco, Teklec, Softswitch
Customer Service - Help Desk
Avaya, Remedy, Rockwell, SAP, Peoplesoft; Qualty Control, Agent Training, Inbound Sales, Customer Support, NOC/Data Center Technical Support, Internal Help Desk
Field Service/Repair - Network Support
Windows, Mac, some UNIX Desktop, Laptop, Server Microsoft Server 2000/2003, IIS, Exchange, SQL Cisco and Dell managed swiches, Routers, Gateways LAN, WAN, SAN
Business or Executive Coaching
Business or Executive Coaching is all about helping you get very clear on what you want most, creating a great plan that aligns with your values and builds on your strengths, and supporting you to make all the changes needed to achieve the outcomes you desire. As a professional service, coaching consistently delivers a high return on investment (over 500%) and can be a powerful partner in helping you achieve far greater levels of success, happiness and fulfillment. 

The Creative Side

Formal Education



University of Dallas

Masters Certificate

Tulane University A.B. Freeman School of Business

Bachelor of Science

University of Maryland