Dienly Metellus

  • 3 Mont Bleu, Pincourt

Analyst Operations des Volumes Poste Canada

Summary

Energetic bilingual professional with a unique combination of technical expertise, managerial experience, business leadership in a high-tech industry, combined with seven years of experience in creating customer value to lead the delivery and implementation of business intelligence-based solutions. Proven ability to communicate, analyze, solve and control risks by applying statistical and actuarial knowledge with integrity.

Work History

Work History

Poste Canada

BLah blah blah 

Analyst Continuous Improvement

Montreal Casino
Analyst Continuous Improvement 2013 Evaluation of strategies and programs to measure the achievement of established goals. Development of solutions to organizational issues and concerns Conducted trainings for project implementation Established and documented processes that supported the continuous improvement of sound business practices. Developed project plans and documentation to support the project management organization. Collaborated with functional areas to develop and maintain performance metrics, measurements, methods Developed and revised business operations processes, and coordinates technology solutions.

Personal Trainer

Energy Cardio
Personal Trainer 2014 Evaluation of strategies and programs to measure the achievement of established goals. Development of solutions to organizational issues and concerns Conducted trainings for project implementation Established and documented processes that supported the continuous improvement of sound business practices. Developed project plans and documentation to support the project management organization. Collaborated with functional areas to develop and maintain performance metrics, measurements, methods Developed and revised business operations processes, and coordinates technology solutions.
2003 - 2008

Retention Specialist

Fido Solutions
Rogers Communication Retention Specialist(held in parallel with University studies) Development of solutions to organizational issues and concerns linked to Retention Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation. Identify opportunities to turn dissatisfied customers into happy customers. Respond to incoming requests for cancellation of services and persuade our customers to remain Maintain excellent knowledge of the portfolio of products and services in order to fully understand customers' needs Strategic reduction of credits lined to retention activities

Education

Education
2012

B.Sc

BA University du Quebec

Actuarial Science

2000

BACHELORS

BA University du Quebec

Mathematics

1996

D.E.C

 Pure and applied Science

Skills

Skills

Client-oriented skills

• Active listening skills leading to demonstration of empathy, tact and diligence                                                                                  • Multi-level servicing to diffuse customer dissatisfaction and     • Demonstrating knowledge by having the right answers and intelligences by asking the right questions                                            • Multi-level servicing to diffuse customer dissatisfaction and turn them into business opportunities

Strategic thinking and creativity Organizational skills

  • Use multi-level marketing to sell a variety of products.
  • Analyze and study market consumption to leading to revenue grossing goals while maintaining customer satisfaction
  • Promote lineup of products and service in non-related support requests with creative approach to problem solving
  • Suggestion and implementation of successful customer retention incentives

• Creation of retention plans based on analysis of competitors strategies.

    Strategic thinking and creativity

  • Use multi-level marketing to sell a variety of products.
  • Analyze and study market consumption to leading to revenue grossing goals while maintaining customer satisfaction
  • Promote lineup of products and service in non-related support requests with creative approach to problem solving
  • Suggestion and implementation of successful customer retention incentives

• Creation of retention plans based on analysis of competitors strategies.

Certifications

Certifications