Novotel Toronto Mississauga Centre. 325 keys. - Canada -
- Recruit a management team to focus on essentially developing the top line, and increasing guest satisfaction.
- Increase of rev par market share by 15 points.
- Preparation of a $10 M. capital expenditure with a 5 years business plan, to renovate bedrooms and public spaces.
- Internal audit control score of 88%, brand audit score of 92%.
- Develop crew segment representing 34% of the market mix in 3 years.
- Create and implement the new menu restaurant [email protected].
- Ranking among the Best top 50 Employer in Canada from 2010 to 2014, ranking 17th.
- Increased top line by K$ 2 with a 40% GOP follow through.
- Act as a coach to junior Canadian General Managers.
- Oversea the opening of the Franchise Novotel in Vaughan.
- Project Manager for the implementation of HACCP in North America.