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Didier Dolivet

A dynamic International and bilingual hotelier with dual Nationality French and English.

Work experience

Apr 2006Nov 2014

General Manager

Novotel Toronto Mississauga Centre. 325 keys. - Canada -
  • Recruit a management team to focus on essentially developing the top line, and increasing guest satisfaction.
  • Increase of rev par market share by 15 points.
  • Preparation of a $10 M. capital expenditure with a 5 years business plan, to renovate bedrooms and public spaces.
  • Internal audit control score of 88%, brand audit score of 92%.
  • Develop crew segment representing 34% of the market mix in 3 years.
  • Create and implement the new menu restaurant [email protected].
  • Ranking among the Best top 50 Employer in Canada from 2010 to 2014, ranking 17th.
  • Increased top line by K$ 2 with a 40% GOP follow through.
  • Act as a coach to junior Canadian General Managers.
  • Oversea the opening of the Franchise Novotel in Vaughan.
  • Project Manager for the implementation of HACCP in North America.
Jan 2003Mar 2006

General Manager

Novotel Toronto North York. 260 keys. - Canada -
  • Preparation a $ 3 Millions capital expenditure, with a 5 years business plan, to renovate 19-floor. Repositioning of the hotel, with change of comp set, marketing plan to yield 5 renovated floors.
  • Newly Promoted Director of Sales elected best DOS of the year 2004. Developed the F&B and catering revenue by 18% and the 35% respectively.
  • Outsourcing of the mechanical maintenance of the facility resulting in a saving of K $ 14 .
  • Local Community involvement with Chamber of Commerce and Toronto Board of Trade, resulting in the top 3 hotel finalists for the 2005 Business Excellence Award.
  • Increased the employee opinion survey from 78 to 85%, Internal audit control from 81% to 91%.
  • Develop and implementation of the new [email protected] concept, throughout the Canadian network.
Oct 2000Dec 2002

Hotel Manager

Mercure Paris la Defense. 515 keys. - France -
  • Management of the property with 10 Executive committee members and 135 staff; Accor owned property with a separate entity (SNC), and “Comite d’entreprise”, unionized with all parties represented.
  • Project leader in Paris implement a new interfaced reservation system with GDS.
  • Replacement of the Director of Sales, and took control of the RFI and RFP process for 1 year.
  • Internal control audit score of 88%, and employee opinion survey of 82%.
  • Implementation of a guest relation department monitoring daily guest satisfaction and traffic flow, for the preparation of a renovation feasibility plan of public spaces, rooms and a new F&B concept, total investment of K€ 2.
  • Coordination the market place night auditor’s workshop and developed a market place SOP for rerouting groups among hotels.
Sep 1996Sep 2000

General Manager

Novotel Batam. 254 keys. - Indonesia -
  • Pre opening and supervision of the Novotel specs implementation during construction.
  • Responsible to organize the opening at all levels, pre-opening budget, FF&E, Business plan, hiring & training, Coordination of a preopening team of 4.
  • Develop business plan to open a 250 seats Texmex restaurant and bars entertainment complex.
  • Total staff of 290, with 150 beds staff housing.
  • Developed Mice market with inbound Japanese market, & Leisure group through Taiwan and Korea.
  • Managed remotely a Corporate sales manager based in Singapore for inbound BT.
  • Financial projection for refinancing purposes following the 1998 Asian economical crisis.
  • Executive committee member of the Tourism Board and development of a 5 year strategic plan.
  • Ranking 3rd position in GOP performance among 26 Accor hotels in the region.
Jul 1993Aug 1996

Director of Food & Beverage / Asst Gm

SOFITEL Iris Moscow. 196 keys & 45 appartments - Russia -
  • First International Hotel in Moscow after Perestroika.
  • Reflag and repositioning of property from Pullman to Sofitel.
  • Interaction with ownership based at the property. Month end financial statement meetings.
  • Managed the F&B department with a total staff of 125 with 3 expatriates.
  • Developed the F&B offerings to create a destination to the New riche Moscovite community.
  • Supervised the purchasing department importing 2 trucks of goods every week from France.
  • Initiate and coordinate Food festivals in coordination with Embassies.
  • Hosted Fashion shows with Fashion designer, Kenzo, Louis Feraud & Dior.
  • Preparation and implementation of the department Sales & marketing plan.
  • Doubled the department revenue from 1993 to 1994, generating 94 000 covers and K 3.5 €.
  • Best F&B profitability performance within the Sofitel Network worldwide
May 1992Jun 1993

Assistant General Manager

Sofitel Orleans. 109 keys.- France -
  • Manage all aspects of the operations, reservations, front desk, housekeeping, food & beverage, maintenance, purchasing, together with 6 department heads.

  • Responsible for the re-branding from Sofitel to Mercure (planning of communication & advertising throughout the city, marketing plan, and implementation of the Mercure concept).
  • Reporting to VP.
Feb 1991Apr 1992

Director of Food & Beverage

Novotel Toronto Airport. 191 keys. - Canada -
  • Pre opening
  • Hired & trained all associates.
  • Implemented control for food & beverage inventory.
  • Responsible for budgeting, marketing, and sales blitz prior to the Opening.
  • Quality Chairman of the hotel.


Jul 2011Aug 2011

Asset Managenent Course

Cornell University
Jul 2005Aug 2005

Coach certification

Accor Coaching mentoring program
Jan 2002Dec 2002

Business Master

Academy Accor
Feb 2002Mar 2002

Emotional Intgelligence for Personal Leadership

Institute for Health & Human Potential
Sep 1989Mar 1992

Management Development program

Accor North America
Jan 1988Dec 1989

Hotel Management Diploma

American Hotel & Motel Association
Sep 1981Jun 1983

Certificate of Professional Apprentice

Centre de Technology et Formation


Business Acumen



Profile :


Upon requests