Didier Dolivet

Didier Dolivet

A dynamic International and bilingual hotelier with dual Nationality French and English.

Work experience

Work experience
Apr 2006 - Nov 2014

General Manager

Novotel Toronto Mississauga Centre. 325 keys. - Canada -
  • Recruit a management team to focus on essentially developing the top line, and increasing guest satisfaction.
  • Increase of rev par market share by 15 points.
  • Preparation of a $10 M. capital expenditure with a 5 years business plan, to renovate bedrooms and public spaces.
  • Internal audit control score of 88%, brand audit score of 92%.
  • Develop crew segment representing 34% of the market mix in 3 years.
  • Create and implement the new menu restaurant [email protected].
  • Ranking among the Best top 50 Employer in Canada from 2010 to 2014, ranking 17th.
  • Increased top line by K$ 2 with a 40% GOP follow through.
  • Act as a coach to junior Canadian General Managers.
  • Oversea the opening of the Franchise Novotel in Vaughan.
  • Project Manager for the implementation of HACCP in North America.
Jan 2003 - Mar 2006

General Manager

Novotel Toronto North York. 260 keys. - Canada -
  • Preparation a $ 3 Millions capital expenditure, with a 5 years business plan, to renovate 19-floor. Repositioning of the hotel, with change of comp set, marketing plan to yield 5 renovated floors.
  • Newly Promoted Director of Sales elected best DOS of the year 2004. Developed the F&B and catering revenue by 18% and the 35% respectively.
  • Outsourcing of the mechanical maintenance of the facility resulting in a saving of K $ 14 .
  • Local Community involvement with Chamber of Commerce and Toronto Board of Trade, resulting in the top 3 hotel finalists for the 2005 Business Excellence Award.
  • Increased the employee opinion survey from 78 to 85%, Internal audit control from 81% to 91%.
  • Develop and implementation of the new [email protected] concept, throughout the Canadian network.
Oct 2000 - Dec 2002

Hotel Manager

Mercure Paris la Defense. 515 keys. - France -
  • Management of the property with 10 Executive committee members and 135 staff; Accor owned property with a separate entity (SNC), and “Comite d’entreprise”, unionized with all parties represented.
  • Project leader in Paris implement a new interfaced reservation system with GDS.
  • Replacement of the Director of Sales, and took control of the RFI and RFP process for 1 year.
  • Internal control audit score of 88%, and employee opinion survey of 82%.
  • Implementation of a guest relation department monitoring daily guest satisfaction and traffic flow, for the preparation of a renovation feasibility plan of public spaces, rooms and a new F&B concept, total investment of K€ 2.
  • Coordination the market place night auditor’s workshop and developed a market place SOP for rerouting groups among hotels.
Sep 1996 - Sep 2000

General Manager

Novotel Batam. 254 keys. - Indonesia -
  • Pre opening and supervision of the Novotel specs implementation during construction.
  • Responsible to organize the opening at all levels, pre-opening budget, FF&E, Business plan, hiring & training, Coordination of a preopening team of 4.
  • Develop business plan to open a 250 seats Texmex restaurant and bars entertainment complex.
  • Total staff of 290, with 150 beds staff housing.
  • Developed Mice market with inbound Japanese market, & Leisure group through Taiwan and Korea.
  • Managed remotely a Corporate sales manager based in Singapore for inbound BT.
  • Financial projection for refinancing purposes following the 1998 Asian economical crisis.
  • Executive committee member of the Tourism Board and development of a 5 year strategic plan.
  • Ranking 3rd position in GOP performance among 26 Accor hotels in the region.
Jul 1993 - Aug 1996

Director of Food & Beverage / Asst Gm

SOFITEL Iris Moscow. 196 keys & 45 appartments - Russia -
  • First International Hotel in Moscow after Perestroika.
  • Reflag and repositioning of property from Pullman to Sofitel.
  • Interaction with ownership based at the property. Month end financial statement meetings.
  • Managed the F&B department with a total staff of 125 with 3 expatriates.
  • Developed the F&B offerings to create a destination to the New riche Moscovite community.
  • Supervised the purchasing department importing 2 trucks of goods every week from France.
  • Initiate and coordinate Food festivals in coordination with Embassies.
  • Hosted Fashion shows with Fashion designer, Kenzo, Louis Feraud & Dior.
  • Preparation and implementation of the department Sales & marketing plan.
  • Doubled the department revenue from 1993 to 1994, generating 94 000 covers and K 3.5 €.
  • Best F&B profitability performance within the Sofitel Network worldwide
May 1992 - Jun 1993

Assistant General Manager

Sofitel Orleans. 109 keys.- France -
  • Manage all aspects of the operations, reservations, front desk, housekeeping, food & beverage, maintenance, purchasing, together with 6 department heads.

  • Responsible for the re-branding from Sofitel to Mercure (planning of communication & advertising throughout the city, marketing plan, and implementation of the Mercure concept).
  • Reporting to VP.
Feb 1991 - Apr 1992

Director of Food & Beverage

Novotel Toronto Airport. 191 keys. - Canada -
  • Pre opening
  • Hired & trained all associates.
  • Implemented control for food & beverage inventory.
  • Responsible for budgeting, marketing, and sales blitz prior to the Opening.
  • Quality Chairman of the hotel.


Jul 2011 - Aug 2011

Asset Managenent Course

Cornell University
Jul 2005 - Aug 2005

Coach certification

Accor Coaching mentoring program
Jan 2002 - Dec 2002

Business Master

Academy Accor
Feb 2002 - Mar 2002

Emotional Intgelligence for Personal Leadership

Institute for Health & Human Potential
Sep 1989 - Mar 1992

Management Development program

Accor North America
Jan 1988 - Dec 1989

Hotel Management Diploma

American Hotel & Motel Association
Sep 1981 - Jun 1983

Certificate of Professional Apprentice

Centre de Technology et Formation






Business Acumen




Upon requests