Richard Mc Gowan


Write written explanations of new or changed software both in PDF guides available on the web and in context sensitive HTML help systems available through applications so that both new and experienced users can successfully use the software. Have tested the software to understand how it works, have talked with marketing and customers to understand its purpose, and have talked with developers to understand how it does what it does. Have described computer languages, operating systems, API applications, storage test systems, circuit board test systems, internet applications, and, most recently, internet telecommunications application systems.

Work experience

Work experience

Senior Technical Writer

Cisco Systems, Inc.