Aug 1997 - Mar 2008
SVP of IS&T
As the Head of Information Technology, execute and support all IT strategic vision, planning, development and operations for an 18-venue $375 million live music entertainment and restaurant chain. Reporting to the President, fully accountable for the overall strategy of technology selection, procurement, development and implementation of services and applications to support over 4,000 live performances a year throughout the US and Canada, online ticketing operations, targeted email marketing, restaurant and retail operations.Oversee support for 700 users nationwide.
·Led team that integrated all technology points in the acquisition of Universal Concerts in 1999 (which became House of Blues Concerts).Integrated network services, computer support services, development services, financial systems and general IS&T services on schedule and under budget for 12 theatre and amphitheatre sized venues as well as numerous outside live music promotions offices.
·Oversaw the creation and implementation of an internally hosted e-commerce ticketing system for hob.com members which grew to over $10million in annual sales in three years.
·Developed and implemented a customer database and email marketing toolset that allowed field marketers to target attendees of specific relevant historical shows for upcoming similar shows.Grew database to over 1.5 million email-able addresses.
·Designed and oversaw the implementation of a centralized n-tiered application structure shared among all talent system applications which reduced errors in ticket count reporting, shared common data elements and facilitated the vision of future Talent, Production and Marketing applications with controlled transparency between the functional groups.Was able to re-build the Talent Booking and Forecasting system and the Boxoffice Sales and Cash Management system on the new infrastructure.
·Implemented a VPN-based wide area network, connecting 22 venue and remote office locations across the US and Canada.
·Selected and implemented Peoplesoft Human Resources system on time and under budget, taking the HR department into sophisticated and robust employee management and analysis as well as implementing automated interfaces with the venue Labor Management System, Point of Sale systems and ADP payroll systems to eliminate multiple entry
·Created and implemented software programs for the club operations department to accommodate venue Talent booking, scheduling, forecasting and deal generation, streamlining Talent administrative operations significantly.
·Standardized existing networking platform and implemented enterprise e-mail system; connected all UNIX and Macintosh networks to create our fully organizationally functional network topology.·Designed and created a client-server based retail back office system for the seven HOB-branded retail stores and integrated with a corporate retail purchasing system, the Micros POS and a handheld scanner inventory unit to facilitate automated product rollouts. Greatly reduced the administrative burden of the managers in the stores as well as increased productivity and communication. Provided the basis for a retail data warehouse
·Designed and oversaw the development of a food and beverage purchasing and inventory management system that accommodated restaurant and catering operations.Created reporting structure that compared complex recipe theoretical cost structures to actual usage levels of individual ingredients and aggregated at the corporate level for executive analysis.
·Worked with the Group sales department to create a special events booking system to accommodate in excess of $20 million in sales revenues.System was developed custom for HOB facilities.