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Work experience

Mail Handler / Mail Carrier

United State Postal Service

·Juggled delivery schedule to ensure timely delivery of mail and packages, to meet time sensitive and deadline requirements.

·Used wireless scanner to track and record inventory withdrawals and deliveries.

·Ensured safe and careful operation of companies’ vehicles and machine at all times.

·Performed inventory count of mail and packages incoming and outgoing.

·Keeping an organized and clean work environment at all times.

·Unloaded and loaded trucks and trailers for deliver.

·Safely operated machinery in the mail facility.

·Provided great customer service to all customer and co workers.

·Secured all mail to ensure privacy and safety of customers.

·Collected postage due to post office.

Jan 2011Present

Document Processor

Areotek - PNC Mortgage

  • Review and upload documentation for Conventional, FHA, and VA loan applications.
  • Work closely with Third Party companies for Mortgage Insurance for loans.
  • Follows guidelines, policies, and federal regulations to review loan application.
  • Data entry into PNC Mortgage Loan System
  • Basic office duties
  • Support Underwriting Department
  • Utilized excel to record Loans processed
  • Observed and record workflow of third party Mortgage Insurance company
  • Insures problems are solve and handled in a timely manner
  • Orders through PNC affiliates; Mortgage Insurance, credit reports and other services for Loan process
  • Performs processes to ensure accuracy and completeness within the life cycle of a Loan
Nov 2009Jan 2011


Webb Contruction
  • General Labor
  • Office Duties
  • Carpentary and Home Improvement skills
Jul 2007Apr 2008

Transport / Psychiatric Assistant

University of Pittsburgh Medical Center
  • Trained and experienced in direct care techniques
  • Remained calm and handled crisis situations in hostile environment.
  • Followed rules and government regulation to obey confidentiality laws.
  • Skilled at coaching, motivating, and rehabilitating people to move pass their disability or problems.
  • Performed basic office duties such as filing, copying, and typing.
  • Maintained, cleaned and provided care for 15 patient units.
  • Observed and recorded patient progress and report to treatment team.
  • Transported patients throughout a hospital following a dispatch system.
  • Conducted patient interviews to accurately report to treatment team for diagnoses and treatment plans.
Mar 2005Jul 2007


Giant Eagle
  • Provided superior customer service while working in retail, healthcare and distribution.
  • Tested abilities to work under pressure and produce good quality work.
  • Able to work with team members to complete projects and assignments.
  • Strong verbal and written communications skills.
  • Successfully performed all duties in a fast paced environment.
  • Utilized interpersonal skills to enhance companies' reputation and productivity.
  • Displayed strong abilities with listening and problem solving, in order to meet customers' needs.
  • Handled cash and all transactions.
  • Created a positive and organized work environment.
  • Always maintained a neat and clean appearance to properly represent company


Sep 2004Jul 2007

High School Diploma

Schenley High


Customer Support Professional with experience in fast paced environments demanding strong interpersonal, organizational, and technical skills.Self motivated, trustworthy, hard working, and committed to superior customer service.Working and interacting with individuals at all levels.


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Customer Service