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Diane Gutierrez

Graduate Assistant for Facility Operations

Summary

Dedicated individual with a passion for the field of recreation & a long-standing and diverse experience throughout multiple departments in the recreation field. Outstanding organizational and multitasking skills; fast learner with a strong ability to work independently. Committed to providing superior services to all individuals by continuing to develop as a recreation employee. Dedicated to providing a positive, trusting, and respectful atmosphere for all in the recreation community.

Education

20172019
University of Georgia

Masters of Science in Kinesiology, Sports Management & Policy

20122016
University of Cal State Fullerton

Bachelors of Science in Kinesiology, Health & Fitness Promotion

Minor in Business Administration 

20092012
Mount San Antonio College

Associate of Arts in Kinesiology & Wellness

Work History

August 2017Present
University of Georgia Department of Recreational Sports

Graduate Assistant for Facility Operations

  • Manage daily operations of all Recreational Sports facilities including the 440,000 square foot Ramsey Student Center, the 10,000 square foot Pound Hall fitness center and Wheeler Gym, the 180,000 square foot Club Sport Complex, and the RecSports Complex including 9 grass fields, 15 outdoor tennis courts, and Lake Herrick Pavilion
  • Oversee daily supervision of approximately 180 facility operations employees which include 8 student Program Assistants, 40 student Facility Managers, 20 student Guest Sales staff, 100 student Facility Staff, and 30 Outdoor Facility Staff
  • Coordinate recruiting, hiring, training, scheduling, developing, performance, and evaluating of 8 student Program Assistants, 40 student Facility Managers, 20 student Guest Sales staff, 100 student Facility Staff, and 30 Outdoor Facility Staff
  • Oversee staff development and incentive initiatives such as hiring committees, RECS-ognition, communication formats, and workplace culture assessments
  • Assist with the coordination of special events including but not limited to: UGA Graduation Ceremonies, NCAA Women’s Volleyball, Student Affairs Dawgs After Dark, All Staff Semester Kick Off, Intramural Sports Games, and End of Year Banquet
  • Schedule approximately 180 Ramsey Operations Staff using WhenToWork scheduling software
  • Led staff training and all-staff meetings focusing on emergency procedures, customer service, employee etiquette, organizational structure dynamics, policy updates, and proper equipment management 
  • Manage disciplinary write ups and conducts meetings to discuss employee work performance as needed 
  • Conduct and manage inventory counts to assist with equipment purchasing for the front desk, sports equipment rentals, outdoor field painting supplies, tennis court and soccer goal upkeep equipment
  • Maintain more than 380 pieces of fitness equipment by working with the Assistant Director, Maintenance Foreman, student Facility Technician staff, and student Facility Staff to complete daily preventative maintenance and cleaning
September 2018Present
Crunch Fitness

Membership Services Representative

  • Contribute to running a clean, friendly and well maintained club while ensuring the highest possible level of customer service in order to provide exceptional experiences
  • Tour potential members through the club and connect the guest to the facility, equipment, services and amenities  
  • Effectively and professionally enroll guests using Crunch Fitness sales techniques and protocol
  • Supervise front desk daily tasks and retail operations while monitoring incoming inquiries and ensuring proper check in procedures are followed
July 2016June 2017
University of Denver Ritchie Center

Facilities Intern

  • Facility supervision and management of a 400,000 square foot recreation facility
  • Conduct safety inspections of three athletic fields, tennis courts, basketball gymnasium, Olympic size pool, and two hockey arenas
  • Supervise part- time employees & manage day to day tasks within several departments of the Ritchie Center
  • Create training manuals for new and current employees that describe step-by-step procedures of daily operations such as membership transactions, scheduling reservations, troubleshooting membership information, and etc. 
  • Serve as the point of contact for questions within memberships, inventory, locker rentals, and facility scheduling
  • Complete facility shift reports, counts, work orders, and incident/accident reports
  • Stay updated on all membership promotions and serve as a extension of the Director of Fitness and Aquatics and Facilities Coordinator in processing membership sales, personal training sales, and activity programming sales

Joy Burns Arena Intern Coordinator

  • Assist with entry level responsibilities in the absence of the Director of Joy Burns Arena
  • Directly manage approximately 20 employees including Front Desk Associates & Skate-Guard employees
  • Create and oversee monthly staff schedules using SubItUp scheduling software
  • Maintain reports of daily tasks completed by front desk associates
  • Organize staff personnel files and assist with the recruiting, hiring, training, scheduling and payroll approvals of employees
  • Create monthly public programming schedules & weekly parking lot schedules
  • Maintain and uphold the standards set forth in the departmental handbook
  • Attend weekly meetings with Associate Director of Internal Operations and address issues regarding Joy Burns Arena facility and programming

January 2016July 2016
Associated Students, Inc.-Cal State Fullerton

Clerical Assistant, Business Operations Services

  • Assisted Memberships Coordinator in supervisory tasks for 26 Membership Services employees
  • Scheduled all monthly staff meetings for Front Desk,Membership Desk, and Business Operations team using excel
  • Oversaw communications log for Front Desk & Membership Services staff & addressed any questions of staff
  • Managed all inventory at front desk,membership services, & business offices
  • Kept weekly & monthly inventory reports for annual budgeting
  • Collaborated with Membership Coordinator to maintain equipment inventory and budget. 
  • Audited all program registration & waiver forms and placed accounts on hold when discrepancies were present
  • Updated all program registration forms based on future semester offerings. 
  • Sent daily online sale reports to account department & checked Titan Recreation financial banking statements
  • Created check requests and cross-referenced with monthly reports
  • Provided excellent customer service to guests (in-person and phone calls)

July 2015Decemeber 2015
Associated Students, Inc.-Cal State Fullerton

Clerical Assistant, Facility Reservations Services

  • Utilized Event Management System (EMS) to program more than 50 events during fall semester including Titan Recreation Events, club sport tournament, IM games, and outside organization events
  • Assist with the oversight of event operations at Titan Recreation facilities including: communication with event contacts, preparation of facility space, equipment inventory/maintenance, and staffing supervision
  • Fully managed all incoming and ongoing facility reservations at the Student Recreation Center in terms of bookings, intake meetings, payments processes, insurance certifications, staffing, and directing
  • Effectively communicate and apply policies and procedures for Titan Recreation Events
  • Provide on-site management of events including attendance at any meetings, addressing potential conflict resolution, and problem solving
  • Create facility space layouts and event notes for client logistics meetings and for staff reference
  • Coordinate scheduling of setup, event, and breakdown shifts for special events staff and Managers
  • Assists in establishing policies and procedures regarding facility usage, risk management, and security efforts

Community Engagement

January 2016May 2016
Girls on the Run

Head Coach - Orange County

  • Work with a team of coaches to facilitate the Girls on the Run curriculum
  • Prepare, organize and supervised weekly lessons & facilitate communication with parents/guardians of program participants
  • Coached the girls on proper stretching, running form,  and hydration while delivering GOTR curriculum
  • Served as a role model and mentor to the girls & prepared them to participated in the Girls on the Run 5K
January 2015May 2015
Latino Health Access 

Healthy Weight Intern

  • Prepared materials for fitness and nutrition classes
  • Supported promoter in outreach opportunities  and community activities
  • Connected with children and parents during fitness and nutritional classes
  • Filed data, made copies, created folders, created booklet, entered data in excel, and helped organize the data office
August 2012May 2013
 Cal State Fullerton Athletics  

Team Manager- NCAA Division I Softball

  • Oversaw Cal State Fullerton's Softball's RVP video analysis system
  • Collected game-day/practice video footage and extracted to coaches and athletes
  • Organized team scouting sessions & team video analysis sessions
  • Communicated with head and assistant coaches for specific footage requests

Professional Development & Memberships

  • NIRSA National Conference Attendee-2017, 2016, 2015
  • NIRSA Region 2 Conference Attendee- 2018, 2017
  • GRSA State Conference Attendee- 2017
  • NIRSA: Leadership in Collegiate Recreation-  January 2014 to Present 
  • GRSA- Georgia Recreational Sports Association- August 2017 to Present 

Certifications & Awards 

  • American Red Cross CPR/AED & First Aid Certified- December 2011 to Present 
  • Blood Borne Pathogen Trained- December 2011 to Present
  • UGA: Safe Space Training- October  2018 to Present

Skills

  • Connect2- Mobile Recreation Management Software
  • RecTrac- Recreation Management Software
  • SubItUp- Employee Scheduling Software
  • Kronos- Payroll Software
  • WhenToWork- Employee Scheduling Software
  • InnoSoft Fusion- Recreation Management Software
  • EMS- Conference & Event Management Software