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Summary

Dedicated individual with a passion for the field of recreation & a long-standing and diverse experience throughout multiple departments in the recreation field. Outstanding organizational and multitasking skills; fast learner with a strong ability to work independently. Committed to providing superior services to all individuals by continuing to develop as a recreation employee. Dedicated to providing a positive, trusting, and respectful atmosphere for all in the recreation community. 

Work History

University of Georgia

2017Present

Graduate Assistant for Facility Operations

  • Set a respectful, inclusive, and hard-working culture at UGA Ramsey Center.
  • Facility supervision and management of 440,000 square foot recreation facility.
  • Supervise approximately 200 facility operations employees which include front desk staff, strength & conditioning staff, facility managers, and program assistants.
  • Manage schedule for entire facility operations staff, approximately 200 staff.  
  • Conduct monthly all staff meeting for facility staff, facility managers, and program assistants.
  • Monitor and implement disciplinary policies with facility operations staff.
  • Oversee entire onboarding and hiring procedures for new staff within recreation department.
  • Conduct semester employee evaluations for facility operations  staff.
  • Set a positive and hard-working culture in the UGA Ramsey Center.
  • Meet weekly with Facility Assistant Director and Facility Coordinator's.
  • Participate in rec sports council and mentor fellows in recreation department.

University of Denver Ritchie Center

July 2016June 2017

Ritchie Center Facilities Intern

  • Facility supervision and management of a 440,000 square foot recreation facility.
  • Conduct safety inspections of three athletic fields, tennis courts, basketball gymnasium, Olympic size pool, and two hockey arenas. 
  • Supervise employees & manage day to day tasks within several departments of the Ritchie Center. 
  • Attend weekly/monthly department meetings with department directors & managers to address issues within the Ritchie Center and develop solutions. 
  • Create training manuals for new and current employees that describe step-by-step procedures of daily operations such as membership transactions, scheduling reservations, troubleshooting membership information, and etc. 
  • Assist in the interviewing, hiring, training, and scheduling of front desk service associates. 
  • Serve as the point of contact for questions within memberships, inventory, locker rentals, and facility scheduling. 
  • Handle  transactions including membership sales, training sessions, daily passes, apparel, and food/beverage sales.
  • Complete facility shift reports, counts, work orders, and incident/accident reports.
  • Collaborate with the Director of Fitness and Aquatics in reaching target goal of 1000 new membership sales. 
  • Stay updated on all membership promotions and serve as a extension of the Director of Fitness and Aquatics and Facilities Coordinator in processing membership sales, personal training sales, and activity programming sales.

Associated Students, Inc.-Cal State Fullerton

Jan 2016June 2016

Clerical Assistant, Business Operations Services

  • Assisted Memberships Coordinator in supervisory tasks for 26 employees.
  • Scheduled recreation services desk & front desk employees. 
  • Scheduled all monthly staff meetings for front desk/membership desk/ & business operations team.
  • Oversaw communications log for front desk & membership services staff & addressed any questions or concerns staff mentioned. 
  • Developed & presented training presentations for front desk & membership services staff.
  • Managed all inventory at front desk,membership services, & business offices. 
  • Kept weekly & monthly inventory reports for annual budgeting.
  • Audited all program registration & waiver forms and placed accounts on hold when discrepancies were present. 
  • Updated all program registration forms based on future semester offerings. 
  • Logged & audited all daily guest & visitor passes.
  • Sent daily online sale reports to account department & checked Titan Recreation financial banking statements.
  • Created check requests and cross-referenced with monthly reports.
  • Provided excellent customer service to guests (in-person and phone calls).

Associated Students, Inc.-Cal State Fullerton

Aug 2015Dec 2015

Clerical Assistant, Facility Reservations Services 

  • Managed facility reservations and logistics coordination for scheduled users of the Titan Recreation facilities.
  • Fully managed all incoming and ongoing facility reservations at the Student Recreation Center in terms of bookings, intake meetings, payments processes, insurance certifications, staffing, and directing.
  • Reviewed and approved booking requests within the Student Recreation Center. 
  • Individually met with student and non-student clientele to discuss reservation requests.
  • Provided staffing and equipment through collaboration with other departments.
  • Point of contact regarding all events hosted at the Student Recreation Center. 

Associated Students, Inc.-Cal State Fullerton

Jun 2015Aug 2015

Clerical Assistant, Learn to Swim Summer Program

  • Managed all applications and waivers for learn to swim summer participants.
  • Effectively filed and archived payment information/applications/waivers.
  • Managed on-deck promotions and demotions for children.
  • Effectively communicated with aquatics director and swim instructors.
  • Point of contact for all administration questions for learn to swim summer program. 

Associated Students, Inc.-Cal State Fullerton

Jan 2015Aug 2015

Student Recreation Building Manager

  • Represented the professional staff in their absence and in so doing, operated with the full authority of a full time staff member
  • Completed visual inspections of facility, equipment, and personnel.
  • Took immediate corrective action when appropriate within the recreation facility.
  • Conducted safety audits of facility, equipment and personnel.
  • Remained alert to building security including offices, unlocked doors, computer hardware, weight rooms, pool, and other high risk areas as well as perimeter security including mechanical rooms, gates, etc.
  • Executed opening and closing procedures for the facility, including but not limited to reporting any security or maintenance issues to the proper department. 
  • Executed emergency procedures when necessary.

Associated Students, Inc.-Cal State Fullerton

Apr 2013Dec 2014

Cardio/Weight Room Facility Attendant

  • Monitored the activities of the patrons in both the free weight area and cardio floor; provided First Aid as needed to those who may be showing signs of physical distress.
  • Educated patrons regarding exercise room policies(such as appropriate clothing and footwear, bag storage, workout etiquette, etc) and enforced said policies.
  • Maintained the cleanliness and integrity of all exercise equipment in the weight room and cardio floor area, including re-racking weights.
  • Educated patrons regarding accepted standards for cardiovascular conditioning, resistance training, proper equipment use, and safe lifting techniques per patron request.
  • Interacted with patrons and provided excellent customer service at the Student Recreation Center's weight room and cardio floor.

Volunteer Experience 

Girls on the Run

Jan 2016May 2016

Head Coach - Orange County 

  • Understand, believe, and exhibit characteristics in line with the mission of the organization.
  • Attended program session twice a week on a consistent basis.
  • Adhered to program curriculum.
  • Organized, supervised, and implemented the weekly lessons, twice weekly.
  • Coached the girls on proper stretching, running form, hydration and sports nutrition.
  • Served as a role model and mentor to the girls by being on time, organized, listening attentively, having a positive demeanor and outlook, and leading a healthy lifestyle.
  • Mediated disputes among participants in a prompt and respectful manner.

Latino Health Access 

Jan 2015May 2015

Healthy Weight Intern

  • Prepared materials for fitness and nutrition classes.
  • Supported promoter in outreach opportunities  and community activities.
  • Connected with children and parents during fitness and nutritional classes.
  • Filed data, made copies, created folders, created booklet, entered data in excel, and helped organize the data office.

 Cal State Fullerton Athletics  

Aug 2012May 2013

Team Manager- NCAA Division I Softball

  • Right View Pro Analysis Coordinator. 
  • Oversaw Cal State Fullerton's Softball's RVP video analysis system.
  • Collected game-day or practice video footage and extracted to coaches and athletes.
  • Organized team scouting sessions & team video analysis sessions.
  • Communicated with head and assistant coaches for specific requests.
  • Demonstrated a passionate work ethic with all coaches and athletes.

Education

University of Georgia

20172019

Masters of Science in Kinesiology

Sports Management and Policy

Cal State University, Fullerton

Aug 2012May 2016

Bachelors of Science in Kinesiology

Concentration in Fitness & Health Promotion 

Minor: Business Administration

Mount San Antonio College

Aug 2009Jun 2012

Associate of Arts in Kinesiology & Wellness 

Skills

EMS Software
  • Meeting and Room Scheduling Software 
Connect2
  • Mobile Recreation Management Software
RecTrac
  • Recreation Management Software 
SubItUp
  • Employee Scheduling Software 
InnoSoft Fusion 
  • Recreation Management Software 
Kronos
  • Payroll Software