Diane Cox

  • Haughton LA

Work History

Work History
2012 - Present

Front Office Manager

Hilton Garden Inn/ Homewood Suites Bossier city

Oversaw opening of hotel in 2012. Working directly with General Manager to make sure all brand standards are being kept and followed. Responsible for new hire orientation of all employees, including training tracking and certification. I work with the Revenue Manger to ensure our rates and inventory are consistent and match our comp sets. Work with the GM to ensure our Brand Standards are up to date for Quality Assurance inspections. Responsible for monthly safety meetings and front desk meetings. Work closely with the Hilton HHonors program to ensure guests are getting their points as well as training agents on the various programs and promotions. Responsible for working with our Sales department to be aware of groups and any fluctuation in rates. Responsible for hiring and training of front desk agents and shuttle service employees.

2007 - 2012

Front Desk Supervisor

Hampton Inn Bossier City

Responsible for checking guests into and out of the hotel, assuring that guests stay are pleasant and assisting with any issues or concerns, ordering supplies and food for the kitchen, ordering office supplies, scheduling front desk agents, worked closely with Housekeeping staff to ensure protocol was being kept and followed. Assisted General Manager with various reports and tracking tools for corporate office.

2003 - 2007

Customer Service Manager

Albertsons

Responsible for counting the safe, counting employee cash registers, preparing reports for the store Director, assisting guest with issues, prepared schedules for employees, ordering of products and overseeing the customer service area.

1993 - 2001

Administrative Assistant

Hilton HOTELS Corportation

Worked under five regional directors. My responsibilities included putting together monthly reports to be presented to hotels, expense reports,  making travel arrangements, customer assistance, overseeing office duties such as phone, fax, filing and ordering office supplies. 

Received the Key to the City of Oklahoma for assisting the Mayor in a customer service issue.

Education

Education
1990 - 1992

Advertising Art

Collin County Community College

Studied advertising art, did internship for the Shapiro/Small agency.

1986 - 1990

Daniel Hand High School