Download PDF


KEYWORDS: Agile, DITA, XML, XMetal, information development and architecture, technical writing, journalism, blogging, business analysis, and requirements discovery with documentation (including running JAR and JAD sessions); software quality testing; editing, training, and presenting training materials to groups; software support and training; usability consulting; writing policies and procedures, business and product analysis. Career technical communicator, with strong interest in content management, information architecture, and business analysis, and document and interface design. Looking for opportunities! Most recent project: Eclipse Help output using XMetal and DITA to develop and single source software documentation. Previous two projects: knowledge management development for Web and/or intranet delivery. Experience: Usable and friendly software documentation is a specialty. In addition to technical materials, all-around writer, editor, and graphic artist who is willing to create many types of business materials, including Web and marketing copy, white papers, product specifications, newsletters, communication pieces, presentations, sales proposals, and advertising. Alternative experience: business analysis, requirements discovery, project documentation, and delivery. Comfortable with technology and the "people side" of the business. Usability and a strong customer advocacy focus guides my focus. Enjoy quality assurance and testing activities, and competent test script and test plan developer. Methodology: Agile SCRUM, Rational Unified Process (RUP) with Rational tools, ISO 9000 compliance, and Capability Maturity Management (certified), as well as standard software development lifecycle methodologies, such as iterative and waterfall. MEMBERSHIPS: Society for Technical Communication, Austin Chapter Outreach Director 2009-2010 - Usability Special Interest Group (See Groups in LinkedIn for more)

Work experience

May 2009Present

Outreach Director

Society for Technical Communication - Austin Chapter
Provide ideas and collateral to expand knowledge and view of the STC Austin Chapter. Use social media, email, and personal appearances to raise awareness of the STC as an important organization for technical communicators, and encourage membership at the Austin Chapter level. As a board member, vote on issues central to managing the STC Austin Chapter and participate in meetings.
Jan 1995Present

Owner - CEO
Consulting services for small businesses: Web site design, branding, Web and marketing copy, usability; business and technical graphics and documents; business process improvement; and training. Provide professional writing and editing services backed by two decades of experience with technical communication (system and project documentation, user documentation, software and business requirements). Niche market: small businesses, sole proprieterships, and non-profits. Create full service business documentation, from marketing materials to proposals, business cards to logos, newsletters, Web content and design. Interest: providing great business image tools at a reasonable, affordable cost. Past postions: Consulting technical writer for Perot Government Systems at the Department of Veterans Affairs, Veterans Health Administration. Web and branding and marketing consultant for Vanguard Commerical Group, and Web design, branding, and Web copy for Maher & Company, New Mexico.
Apr 2008Nov 2009

Information Developer IV

Borland Software

As senor-level information developer, created single-sourced documentation for online and offline delivery using DITA and XMetal. Documents delivered in Eclipse Help in an Eclipse Help Center on the Web, Adobe Acrobat PDF files, and in HTML format. Participated in various committees to improve deliverables. Embedded in development team in an agile environment; worked in concert with developers to document features in real time as developed.

Apr 2006Jul 2007

Technical Writer and Analyst

Market Street Mortgage Corp.
Policy and Procedures writer and analyst. Built a HTML Web-based documentation knowledgebase system that included search functionality, glossary, index, and built-in help. Used HTML, DHTML, custom Javascript and RoboHelp to create Web app served up on company intranet. Other duties: - Edited and wrote policies and procedures. - Wrote user documentation for customized Harland Financial software (E3) and DocMagic, and SwiftSend. - Developed and maintained documentation control and configuration management system for policies and procedures, including scheduled backups and controls for audit purposes. - Created training documents and trained associates on new documentation knowledgebase system in conjunction with Training Department.
Jan 2004Mar 2006

Senior Business Analyst - Technical Writer & Editor

IT Manager/Sr. Business Analyst, US IT. Business and functional analysis; worked on requirements for Gateway Knowledge Management application for the PwC Portal. Managed incident ticket database; wrote test scripts and tested software. 11/2005 – 4/2006. Sr. Business Analyst, Global IT. Project management for various projects (Web redesign, domain name management, Safe Harbor recommendations for XML in Web sites). Also wrote and edited newsletter articles, corporate communications, technical advisories, intranet content, white papers, executive dashboards, and opinion papers. Used Lotus Notes and Domino to post content. Created Web guides, marketing and technical materials, and requirements documents. 12/31/2004 – 11/2005. Technical Writer, Finance (Contract through Randstat). Documented SAP-based Finance application reports using Microsoft Word, Adobe Acrobat, Dreamweaver, and RoboHelp. Create seamless, reusable documentation solution for SAP reporting. 6/2004 – 12/30/2004
Jan 2003Jun 2004

Sr. Business Analyst, Functional Analyst

Used Rational tools to develop, iterate, and create functional requirements and use cases for government medical software project. Product was browser-based Web-enabled software project based on J2EE technology and Oracle. Reviewed team documents; provided input for language, usability, and technical aspects. Integrated Rational Unified Methodology (RUP) with use case development.
Jan 2003Feb 2004

Judge, Technical Communications Competition

Society for Technical Communication - Suncoast Chapter
Volunteer Position For two international technical communication competitions, reviewed, assessed, and made recommendations for technical, online, and marketing publications. Used Society for Technical Communication standards as part of a team to judge entries. Reviewed defense industry product documentation, military presentations, and training material of a highly technical nature. In 2004, volunteered to be a team leader to coordinate team comments and build consensus. Compiled all responses and made award recommendations for the team.
Jan 2001Apr 2003

Instructor, Technical Writing Program

University of South Florida, Tampa
Instructor, Division of Lifetime Learning, Technical Writing Certificate (evening) program. As one of the founding members, developed curriculum, processes, and standards for this successful technical writing program. Taught adult learners the classroom and labs in computer graphics for technical topics, RoboHelp, and project management. Graded portfolios; developed classroom materials. 1/2001- 4/2003
Jul 2002Sep 2002


Intellect Staffing
Wrote and edited documentation with Word and FrameMaker for DMI Inc., a software development firm. DMI, a direct competitor of Documentum, is a leading provider of cGMP compliance workflow software marketed to FDA-regulated pharmaceutical, biotechnology and medical device companies. The software is Web-enabled, dot-Net based, written in XML and ASP for FDA-regulated businesses that use cGMP and FDA CFR Part 11 requirements.
Jun 2001Jul 2002

SQA Tester and Technical Writer

Baxter Health Care: Technical writer, SQA Tester. Created online help with RoboHelp and RoboHTML for a FDA-regulated medical device company. Designed templates and migration plan for converting WinHelp to RoboHTML context-sensitive help. Tested software. Wrote software requirements. JP Morgan Chase: Previous assignment at Chase Mortgage in Quality Assurance as a software tester for Chase home mortgage and loan software (ZIPPY). Entered test loans, including VA and FHA loans into Desktop Underwriter and LP; matched loan data output to software requirments; documented defects.
Nov 1998Mar 2001

Sr. Documentation Specialist and Editor

GTE TSI, TSI Telecommunications Services Inc., now Syniverse Technology
GTE TSI (now Synovus) is a major software supplier to the wireless cellular industry. Created product documentation and training materials (online, web, and hard copy) RoboHelp, RoboHTML, FrameMaker, and Microsoft Word. Worked on Encrypt-A-Key and other security products; customers included Docomo (China), AllTel, and Verizon Wireless. Trainer for Microsoft products; developed training materials, including online and web-based. Lead Editor for editing team; chaired Online Documentation Standards committee. Developed editing and documentation standards. Created RoboHelp standards and templates. Department Webmaster for department product documentation intranet 50 GB site with 28 sub webs.
Jul 1997Aug 1998

Sr. Technical Writer

Consultant at Franklin Templeton for Technical Writing and Business Analysis Wrote and edited technical software guides, policies and procedures, and training documentation. Created project plans and department Web page design with hand-written HTML. Provided business analysis with JAR and JAD sessions for the Treasury Project Management Office.
Oct 1994Jul 1997

Senior Consultant and Group Leader

Cap Gemini America
Consultant for clients: American College of Physicians, Tampa General Hospital, MBNA, Anchor Glass, Disney, CitiCorp Latin American Banking Division. Provided documentation, project management, and business analysis skills for clients; managed a group of six consultants. Proposal and estimating team member. Trained new consultants. Engagement manager, business analyst, team leader, trainer, as well as senior technical writer, editor, and manager.

Publications Center Manager



Sample Style and Writing Guide