KEYWORDS: Agile, DITA, XML, XMetal, information development and architecture, technical writing, journalism, blogging, business analysis, and requirements discovery with documentation (including running JAR and JAD sessions); software quality testing; editing, training, and presenting training materials to groups; software support and training; usability consulting; writing policies and procedures, business and product analysis. Career technical communicator, with strong interest in content management, information architecture, and business analysis, and document and interface design. Looking for opportunities! Most recent project: Eclipse Help output using XMetal and DITA to develop and single source software documentation. Previous two projects: knowledge management development for Web and/or intranet delivery. Experience: Usable and friendly software documentation is a specialty. In addition to technical materials, all-around writer, editor, and graphic artist who is willing to create many types of business materials, including Web and marketing copy, white papers, product specifications, newsletters, communication pieces, presentations, sales proposals, and advertising. Alternative experience: business analysis, requirements discovery, project documentation, and delivery. Comfortable with technology and the "people side" of the business. Usability and a strong customer advocacy focus guides my focus. Enjoy quality assurance and testing activities, and competent test script and test plan developer. Methodology: Agile SCRUM, Rational Unified Process (RUP) with Rational tools, ISO 9000 compliance, and Capability Maturity Management (certified), as well as standard software development lifecycle methodologies, such as iterative and waterfall. MEMBERSHIPS: Society for Technical Communication, Austin Chapter Outreach Director 2009-2010 - Usability Special Interest Group (See Groups in LinkedIn for more)
May 2009 - Present
Society for Technical Communication - Austin Chapter
Jan 1995 - Present
Owner - CEO
Apr 2008 - Nov 2009
Information Developer IV
As senor-level information developer, created single-sourced documentation for online and offline delivery using DITA and XMetal. Documents delivered in Eclipse Help in an Eclipse Help Center on the Web, Adobe Acrobat PDF files, and in HTML format. Participated in various committees to improve deliverables. Embedded in development team in an agile environment; worked in concert with developers to document features in real time as developed.